Front Desk Associate

6 days ago


Norcross, Georgia, United States Colorchrome Full time $40,000 - $60,000 per year

Job Description
The
*Front Desk Associate*
will often be the initial point of contact between Colorchrome and the client. The Front Desk Associate will be required to learn the basics of the industry in order to speak knowledgeably about the company's products and services with potential and current clients. The Front Desk Associate will analyze clients' needs and will refer clients to an account manager or account executive to assist with complex and/or long-term projects.

The Front Desk Associate will perform various office and administrative support duties, including but not limited to:

  • Manage the front counter, representing Colorchrome in an exemplary manner
  • Greet and assist visitors and clients, in a friendly and professional manner, including helping to load/unload client's vehicle
  • Answer phone calls promptly
  • Forward phone and website leads to the appropriate sales personnel, following up when necessary
  • Distribute image files to Sales Team
  • Enter quotes and client orders
  • Process client payments
  • Assist with sales reporting and lead tracking
  • Distribute completed work orders to Sales Team
  • Reconcile shipping statements
  • Handle incoming and outgoing mail
  • Inventory and refill office and kitchen supplies in collaboration with HR Manager
  • Assist with kitchen maintenance
  • Problem-solve
  • Work closely with Colorchrome's Sales, Production, Digital and Framing teams in order to deliver consistently high quality products and services to Colorchrome's clients
  • Employ good listening skills and demonstrate good communication skills
  • Demonstrate the daily discipline and desire to achieve goals with limited guidance, taking ownership of all tasks
  • Seek opportunities to contribute in cross-departmental efforts
  • Perform other duties as assigned
  • Work according to Colorchrome's values

Desired Skills & Background

  • Exemplary verbal and written communication skills
  • Creative thinking skills - brings fresh perspective & new ideas to the conversation
  • Highly organized
  • Must be able to work independently
  • Proficiency in Excel, Word and Outlook required
  • Previous experience in printing and/or framing industries is preferred
  • Track record of successfully completing projects
  • Associate's degree or Bachelor's degree from a college or university

This is a full-time, in person position based in Norcross, GA. Business hours are 8:30am – 5pm, Monday through Friday. Colorchrome is an equal opportunity employer.

Company Description
Founded in 1983, Colorchrome is an art and graphics production company with a modern, state-of-the-art facility whose team has a passion for setting the highest standards in the printing and framing industry. Utilizing cutting-edge technology, Colorchrome is an industry leader known for outstanding quality, customer service and attention to detail by architects, designers and art consultants domestically and internationally. Colorchrome serves clients in a wide variety of industries including hospitality, healthcare, senior living, retail, corporate branding and marketing, museum exhibitions, trade shows and events.

Founded in 1983, Colorchrome is an art and graphics production company with a modern, state-of-the-art facility whose team has a passion for setting the highest standards in the printing and framing industry. Utilizing cutting-edge technology, Colorchrome is an industry leader known for outstanding quality, customer service and attention to detail by architects, designers and art consultants domestically and internationally. Colorchrome serves clients in a wide variety of industries including hospitality, healthcare, senior living, retail, corporate branding and marketing, museum exhibitions, trade shows and events.



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