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Service Coordinator
2 weeks ago
ITG Larson is a leading security integration and technology solutions company based in White Plains, NY, specializing in electronic security systems, IT infrastructure, and managed services. We design, install, and support systems that protect people, property, and information for clients across multiple industries.
As part of W&M Fire & Security and the larger Davis-Ulmer Family of Companies, we believe that by investing in and empowering our employees as leaders, we build an organization that delivers innovative solutions and an exceptional customer experience. The unique blend of our people, culture, and ownership of results creates what we call the Davis-Ulmer Difference. As a result of continued growth, we are currently seeking candidates for a Service Coordinator / Dispatcher – IT Security at our office in White Plains, NY.
Position Overview:
This position works closely with our Help Desk team to schedule and dispatch our remote and onsite IT Technicians, ensuring customers receive the prompt, professional support ITG is known for.
This is a highly visible role requiring excellent communication, strong organizational skills, and a genuine commitment to customer satisfaction. The Service Coordinator also plays a key role in validating technician time entries and preparing accurate weekly reports for payroll processing.
Key Responsibilities:
- Schedule and dispatch IT Technicians for both remote and onsite service calls.
- Work closely with the Help Desk and Department Leader to coordinate technician schedules and daily priorities.
- Communicate directly with customers to confirm appointments, provide updates, and ensure satisfaction.
- Open new service jobs in the system and verify all job and billing information is entered accurately.
- Maintain the job schedule for all field personnel and respond to emergency or after-hours calls as needed.
- Enter and verify technician time entries daily in the service management system.
- Compile and validate weekly time reports for payroll processing.
- Maintain accurate and up-to-date customer records and service job documentation in the system.
- Scan, upload, and organize job-related documents in the electronic filing system.
- Answer incoming calls and assist customers or internal teams as needed.
- Support special projects and other administrative tasks as assigned.
Qualifications / Experience Requirements:
- Minimum 2 years of experience in a service coordination, dispatch, or operations support role (preferably in IT, security, or related service industry).
- Proven customer service skills with a professional, calm, and positive demeanor.
- Excellent attention to detail and accuracy in data entry and documentation.
- Ability to multitask, prioritize, and manage multiple service requests simultaneously.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office and service management or scheduling software.
- Ability to read, analyze, and interpret general business procedures and data.
- Collaborative and team-oriented with a strong sense of accountability.
As part of the Davis-Ulmer Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.
Why Choose Davis-Ulmer Family of Companies?
- Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
- Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
- Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
- Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
- Long-Term Career Relationships: Many of our employees have been with us for 20+ years We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
- Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.
DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."
