ERP Administrator

FloWorks is a leading, privately held specialty industrial supplier of pipe, valves, fittings, and related products, as well as a provider of technical solutions to the energy and industrial sectors. Headquarters in Houston, Texas, Floworks is dedicated to delivering exceptional products, expertise, and service to its customers.

Job Information

The ERP Administrator is responsible for taking charge of our ERP's priorities and work streams, tighten all ERP processes and practices for all teams, develop a strategic plan for the most-needed enhancements, and then execute with a team and consultants upon that plan. The ERP administrator will provide a strategic, birds-eye technical view of the entire Infor system. They will partner with the IT team to collaborate with stakeholders and analysts across Finance, Technology, and Executive teams, to create and implement a strategic plan for our ERP that meets the needs and exceeds the expectations of all its users.

Key Responsibilities

• Administers, develops, runs tests on, implements, and maintains the ERP operating system
• Establishes operation standards for the ERP system. Assures the reliable performance of ERP systems. Troubleshoots and resolves ERP-related hardware, software, user access, or other problems. Schedules, performs, and monitors system backups, and performs data recoveries if necessary
• Participates in projects including gathering user requirements and designing, configuring, testing, and implementing ERP systems and applications
• Coordinates new software releases; and schedules, plans, and performs system fixes and upgrades, including coordinating the transition from test to production environments
• Monitors usage and performance of the ERP system to maintain security and reliability. Recommends new features or changes to configuration or workflow based on user feedback
• Manage large deployments (e.g., major upgrades and new module implementations) in coordination with senior leadership
• Direct routine improvements and enhancement workflows to support Finance's usability of Infor as our ERP, including bug fixes, internal testing, support structures, updates to configurations
• Identify the most strategic system improvements and advocate for the necessary resources to implement these improvements for our employees to leverage the ERP (e.g., pull reports, budgeting, operations)
• As needed, partner with Finance and to execute (build and test) complex configuration requests, including defining and setting all user permissions
• Rapidly develop a strong understanding of existing workflows and high priority needs
• Oversee, develop, and prioritize product enhancement backlog and roadmap strategies and communications to ensure that the ERP meets the needs of all Floworks stakeholders
• Be the primary liaison the vendor and Floworks staff, understanding our business processes at a deep level
• Define workflows for requirements gathering, stakeholder engagement, all-staff training, and other common tasks

Qualifications

• College Degree or 5 years of Equivalent Experience working with large ERP software platforms; Infor ERP preferred
• Experience scoping large-scale projects and executing against project plans
• Exemplary communication skills, especially around consensus-building and stakeholder engagement
• Working knowledge of advanced Excel functions (pivot tables, v-lookups, formulas) and SQL
• Experience managing and working with project teams
• Experience with a matrix or "dotted line" managerial structure
• Ability to handle shifting priorities and prioritize work accordingly
• Ability to work well independently as well as effectively within a team
• A passion for building solutions that enable teams to work more effectively
• Experience with and openness to giving and receiving feedback on work products and skills

Physical Demands

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

Work Environment

This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

The Perks of Working Here

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings & Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.

FloWorks participates in the US Government's E-Verify program.