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Inside Sales Representative

3 weeks ago

San Antonio, Texas, United States JCB North America Full time

Company Profile

80 years and countless innovations later, JCB is the world's largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Purpose

The Inside Sales Representative plays a vital role in supporting the Texas Dealer network by generating retail sales, driving compact equipment growth, and expanding JCB's market share. This position is responsible for building and maintaining strong customer relationships, partnering closely with dealer representatives, and actively contributing to revenue growth through proactive engagement and business development efforts.

Major Tasks, Responsibilities & Key Accountabilities


• Collaborate with dealer sales teams to support equipment sales and customer retention. 


• Conduct virtual equipment demos and product presentations. 


• Manage CRM database to ensure accurate tracking of prospects and opportunities. 


• Provide timely and accurate quotes to customers and dealer partners. 


• Achieve monthly and quarterly sales targets. 


• Respond promptly to customer inquiries and follow up on leads. 


• Stay up to date on product knowledge and market trends. 


• Provide weekly reporting on sales activity and pipeline. 


• Support sales campaigns and promotional activities. 

Minimum Qualifications


• High school diploma or equivalent required; associate's or bachelor's degree preferred. 


• Minimum 2 years of inside sales or related experience. 


• Previous experience in a retail, serving, or call center environment is highly valued, demonstrating strong interpersonal skills and the ability to thrive in customer-facing roles.


• Strong verbal and written communication skills. 


• Proficiency in CRM tools (e.g., Salesforce). 


• Ability to work independently and in a fast-paced environment. 

Preferred Qualifications


• Experience in equipment, machinery, or construction sales.


• Bachelor's degree in Business, Marketing, or related field.


• Familiarity with the Texas equipment market.


• Strong technical aptitude or understanding of heavy equipment.


• Track record of exceeding sales targets.

Knowledge, Skills, Abilities & Competencies

  • Proven track record of exceeding inside sales targets
  • Advanced proficiency in Microsoft Office applications for sales reporting and communication
  • Comfortable working in a dynamic, office-based team environment
  • Strong technical aptitude, especially with CRM and sales enablement tools
  • Exceptional customer service orientation and adaptability
  • High energy and motivation to achieve and surpass goals
  • Excellent follow-up, organisational, and time management skills
  • Polished, professional communication style for virtual meetings and client interactions
  • Willingness to participate in ongoing product training and occasional in-person events
  • Demonstrated commitment to learning and professional growth in inside sales

Job Conditions

  • Both office environment and occasionally manufacturing/factory environment
  • Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

  • Regularly required to sit at a desk for extended periods
  • Use hands for typing and handling digital equipment
  • Engage in frequent communication via phone or video calls
  • Interact with clients and team members using various online platforms
  • Reach with hands and arms as needed
  • Communicate clearly, both verbally and in writing
  • Occasionally required to stand, walk, or move within the office
  • May need to lift and move objects up to 10 pounds (e.g., sales materials or promotional items)
  • Specific vision abilities required: close vision for reading documents and screens, distance vision for presentations, depth perception, and the ability to adjust focus for virtual environments

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.