Entry Level Account Manager

3 weeks ago

Philadelphia, Pennsylvania, United States Genesis Global Group Full time

Medical Diagnostic Laboratories(MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.

Essential Functions:

  • Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
  • Establish positive long-term client relations
  • Educate and train clients, research problems and coordinate solutions between the laboratory and client
  • Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
  • Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
  • Maintain knowledge of competitors and their presence in assigned territory

Job Qualifications: General Knowledge, Skills, and Abilities (KSA's) required

  • Bilingual in Spanish is a plus
  • 1-3 years of successful customer service experience.
  • Well-developed multi-tasking, organizational skills, and detail orientation are key to success
  • Energy, motivation, enthusiasm, and integrity
  • Excellent written and verbal communication skills
  • Must demonstrate sound judgment and decision-making ability
  • Computer proficiency in MS Office, Excel, e-mail and internet functions
  • Knowledge of laboratory testing and competing products.
  • Must be able to travel within the coverage area and occasionally nationwide

Physical Demands: Physical, Mental and Workplace Environment Conditions

  • Use hands to handle, control, or feel objects, tools, or controls
  • Ability to sit, stand and walk
  • Ability to drive motor vehicle

Workplace Conditions: Workplace Environment Conditions

  • Requires frequent traveling by motor vehicle
  • May be exposed to various workplace environments when meeting with customers

Education and Certifications:

  • Medical Assistant certification or Associate Degree, BA/BS preferred.

We Offer:

  • Competitive Salary
  • Company Car
  • Medical, Dental & Vision Insurance
  • Short and Long Term Disability
  • Life Insurance
  • Dependent Care Flex Spending Account
  • Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
  • Identity Theft Protection
  • 401(k) Plan
  • Paid Vacation & Holiday
  • Business Professional Environment

Visit us at

Medical Diagnostic Laboratories, LLC is an equal opportunity employer.

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