Account Manager – Plates

Job Summary

The Account Manager represents the entire range of XSYS flexo plate products and services to assigned customers; while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company.

Assigned to a specific geographic region the Account Manager is responsible for achieving year-over-year revenue and margin growth targets and building long-lasting relationships that move our business forward.

Responsibilities

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales leadership and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Follows and co-creates a regional account planning process that develops mutual performance objectives, financial targets, and critical milestones for targeted opportunities and defending/growing current customers
• Meets year-over-year assigned revenue and margin targets for profitable sales volume growth
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations
• Meets assigned expectations for opportunity pipeline growth and overall account profitability
• Achieves regional customer objectives defined by company management
• Manages customer account plans as well as internal and external business reviews that meet company standards
• Maintains high customer satisfaction ratings that meet company standards
• Completes required training and development objectives within the assigned time frame
• Enlists the support and assistance of Sales Director(s), technical and service resources, and other sales, marketing, and management resources as needed in order to grow our customer market share globally.
• Closely coordinates company executive involvement with customer management.
• Works closely with Customer Service and Technical Representatives to ensure customer satisfaction and problem resolution.

Required Qualifications

• Bachelor's degree or equivalent or higher
• B2B Enterprise sales leader with 3+ years professional outside sales experience.
• Experience selling in printing, flexible packaging, CPG, folding carton/corrugated, and tags & labels markets is highly preferred
• Experience selling technical solutions that involve flexible materials, materials sciences, supply chain management services, and/or chemicals and raw materials to the packaging is also a major plus
• Successful track record of selling in a solution-oriented, products and services, long-term contract model.
• Proven record of consistently exceeding sales goals in regional account management roles where skillful contract and pricing negotiation is critical to success
• Comfortable following a consistent team-based sales process and methodology for account management planning of 2-4 years and new opportunity sales cycles of 9-18 months depending on the size and duration of the contract
• Experience using RADAR from The Complex Sale, Strategic Selling, Target Account Selling, SPIN selling, Solution Selling, or other sales methodologies a major plus
• Entrepreneurial mindset with unwavering commitment to excellence
• Extraordinary organization, leadership skills, communication and presentation skills
• Passionate, self-starting and resourceful with a willingness to work as part of a small, growing team within a fast paced industry and environment
• Self-managed and adaptable to change and growth
• Assertive with exceptional relationship building and networking skills with key stakeholders of target customers including, but not limited to upper and senior-level management
• Highly detail-oriented
• Expert in Microsoft Office suite of tools
• Comfortable with working in CRM tools such as SalesForce
• Ability to work reliably in a remote working environment while travelling and also from an established home office
• Willingness and ability to travel extensively – 50% or more of working time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: On the road

Base Pay: From $80,000.00 per year