Product Solutions, Payment Optimization-Executive Director

You are strategic, analytical and passionate about delivering innovative solutions to clients.  You thrive in dynamic environments, collaborating across teams to drive impactful results.  If you are ready to unlock your potential and shape the future of product solutions, you have found the right team  

As a Product Solutions Director in Merchant Services, you are an expert at the intersection of products and the sales cycle. You leverage your deep understanding of customer needs to craft complex solutions, partner with Product and Sales to identify and capture market opportunities and create new ways for teams to continuously deliver value to customers. 

In this role, you will collaborate across product, technology, and architecture within the payments space, driving customer-centric strategies and business outcomes. You will influence the product development cycle, develop comprehensive solution requirements, and utilize industry-leading tools to support go-to-market initiatives. Your expertise will help shape the future of payments through value-added services and innovative product adoption 

Job responsibilities 

• Develop and own solutions for payment optimization products across Merchant Services, driving success across product development, go-to-market, pricing, and sales 
• Collaborate with product and customer teams to design and maintain customer journeys and client personas, informed by a deep understanding of client needs and behaviors 
• Stay current on evolving client needs and market trends to inform solution development, continuously recommending and developing new solutions across the payment stack 
• Influence the product development cycle and partner across product, technology, and architecture teams to drive successful product launches 
• Create organization-wide alignment and excitement around solution strategies and success 
• Take responsibility for solution success, driving go-to-market teams to execute your vision and base their motions on your product strategies 
• Drive adoption of optimization products and services, including Fraud, Vaulting, Authentication, and Orchestration/Routing 
• Own P&L responsibilities and drive business outcomes for solution areas, ensuring appropriate success measures, OKRs, and KPIs are set and achieved 

Required qualifications, skills, and capabilities 

• Demonstrate 8+ years of experience or equivalent in the payments industry, with expertise in optimization-related products 
• Illustrate a strong understanding of value levers in payments, including authorization rates, conversion rates, fraud, and payment network economics 
• Exhibit significant experience within or interacting with product, technology, and architecture in the payments space, with a strong grasp of the product development process and tools (e.g., JIRA) 
• Show expertise in architecture and the ability to design and illustrate product interoperability across systems 
• Lead initiatives across multiple stakeholders, including product, sales, and pricing 
• Develop exemplary presentations for various levels of leadership 

Preferred qualifications, skills, and capabilities 

• Demonstrate experience developing customer journeys, personas, and requirements 
• Exhibit experience working directly with customers, including gathering feedback and conducting needs assessments; consulting experience is a plus 
• Illustrate understanding of data environments, including the ability to build or convey query requirements 
• Show comfort with P&L ownership, setting business objectives, and driving outcomes, including building and running sales campaigns 
• Demonstrate expertise in developing and launching new products in the payments space 

 FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.