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Field Engineer

6 hours ago

Portland, Oregon, United States TGS International Group Full time

Data Center Field Engineer (DWDM)

Location: Portland, Oregon (3 roles available Portland / Los Angeles / Ashburn)

Employment Type: Full-time / Permanent

Salary: $80,000-$115,000

Mon – Fri (08:00 – 17:00) – 40 hours per week

  • Overtime - 1.5 x Hourly Rate: More than 40 hours worked in a workweek
  • $500pcm car allowance and fuel 0.59 pm ($6000 PA)
  • On Call - $10/day Monday to Friday and $25/day for Saturday, Sunday

About the Role

We are recruiting on behalf of a leading telecommunications services provider for an experienced L2 Field Engineer. In this role, you will lead onsite installation, commissioning, maintenance, and fault-resolution activities across complex network environments. You will provide technical leadership, support junior engineers, and ensure high-quality service delivery in line with industry standards and customer expectations.

Key Responsibilities

Field Support & Maintenance

  • Provide first-line and second-line maintenance support across customer sites.
  • Respond to interventions promptly to meet required SLAs.
  • Participate in out-of-hours on-call rota when required.
  • Deliver regular updates on progress to operational teams and project stakeholders.

Installation & Commissioning

  • Perform installation, commissioning, and testing activities in both project and maintenance environments.
  • Install racks, metalwork, cable trays, and associated infrastructure.
  • Conduct fibre and copper cabling, including pulling, dressing, labelling, terminating, and securing.
  • Perform continuity checks and diagnostic testing for cable and fibre runs.
  • Complete AC/DC connectivity work (excluding power-up).

Technical Leadership & Quality Assurance

  • Take the lead on complex fault-finding and troubleshooting tasks based on written or verbal instructions from operations centres.
  • Provide guidance, leadership, and coaching to junior engineers.
  • Maintain and implement quality installation standards.
  • Manage RAMS documentation and ensure safety and compliance standards are met.
  • Conduct field quality audits and coordinate rectification or improvement activities.
  • Act as lead engineer on assigned projects and serve as the escalation point for technical issues.
  • Produce accurate, high-quality technical and project documentation.

Operational & Cross-Functional Duties

  • Support project managers with basic project management tasks when required.
  • Conduct onsite HSE and site-visit inspections when needed.
  • Manage assigned incidents end-to-end until resolution.
  • Maintain strong working relationships with internal teams, partners, and customers.

About You

Essential Experience & Skills

  • Strong background in telecoms infrastructure build, installation, and commissioning.
  • Advanced experience in network commissioning, testing, and troubleshooting.
  • Hands-on expertise in:
  • Optical transmission systems (e.g., PDH, SDH, DWDM)
  • Fibre and structured cabling
  • IP WAN/LAN networking, VoIP
  • High-speed testing (10/100/1000 Mbps, 10G, 40G, 100G)
  • AC/DC power systems and monitoring environments
  • Experience with multiple major telecom network equipment vendors (names withheld for client confidentiality).
  • Excellent customer-facing communication and reporting skills.
  • Strong ability to work under pressure and guide others.
  • Proficient in Microsoft Office 365 or equivalent.
  • Ability to manage workload independently and meet all SLAs.
  • Full, valid driving licence.

Working Environment

  • Fast-paced and reactive role with varied site locations.
  • Field-based with home working where appropriate.