Congregate & HDM Coordinator

GREENFIELD Hybrid Congregate & HDM Coordinator The Congregate and Home

Delivered Meals Coordinator provides coordination, monitoring,

administration, and data entry as a member of a three-person team. The

role also provides backup to the other Coordinators and to the Nutrition

Program Director. This position is a combination of in-office at our

Greenfield office and remote work, and the usual schedule is

7:30AM-1:30PM with a requirement to work later when coverage is needed.

QUALIFICATIONS: HS Diploma or equivalent. Precise data entry and

record-keeping, and adhering to existing quality assurance and

documentation standards, with a great attention to detail. Respectful,

courteous and customer service oriented telephone manner for speaking

with consumers, volunteers, and outside organizations. Professional

verbal and written communication skills. Good listening and engagement

skills. Ability to work within databases, use Microsoft Office Suite,

virtual platforms, and other technology. Demonstrate flexibility to

multi-task and meet hard deadlines each day in a fast paced environment.

Collaborative, demonstrates solutions-minded, proactive approaches,

assists others when needed, actively contributes to meet goals and

deadlines. Knowledge of the social services network and previous work

with volunteers is a plus. Must have a valid driver\'s license and a

reliable and insured vehicle. DUTIES & RESPONSIBILITIES: Program

Administration: Coordinate daily operations and client communications

for meal delivery services Serve as point of contact for client

inquiries and program communications Maintain accurate client records

and database entries Process consumer enrollment, assessments, and

eligibility determinations Service Coordination: Run reports and order

meals from catering company Communicate with outside agencies as needed

Coordinate with internal departments and kitchen staff Administrative

Support: Assist Nutrition Program Director with various projects

Coordinate distribution of emergency food assistance Engage in

after-hours communications as needed in emergencies Complete additional

duties as assigned by management SUPERVISION: The Congregate & Home

Delivered Meals Coordinator reports to the Nutrition Program Director.

Physical Visual, Speaking, Auditory And Mobile Capacity Necessary
Capacity to see computer screens, read written material and drive a car.

Capacity to hear and speak on the telephone. Capacity to communicate

verbally with staff, supervisors, consumers, and community. Capacity for

fine manipulation in the frequent use of office equipment such as

computers, copy machines, fax machines, telephones, calculators, etc.

Capacity to drive in all weather to attend required presentations,

meetings and training. Capacity to navigate uneven terrain to attend

presentations, meetings, and training. Capacity to climb stairs. Ability

to sit or stand for extended periods of time. Occasional reaching and

grabbing objects with both hands, twisting of hand and wrist, and

pushing and pulling of objects. Occasional bending, squatting, and

twisting to perform work functions. Occasional capacity to lift up to 25

pounds. Mental Ability to understand and/or interpret complicated

program instructions and laws. Capacity to learn and use complicated

computer software Capacity to deal rationally and calmly with varying

personalities Capacity to work well in a fast paced, rapidly changing

environment. Environmental Work is primarily indoor office work with

frequent traveling outdoors to attend required presentations, meetings,

and training. Must be able to tolerate heat and cold of seasonal changes

and indoor temperatures