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Customer Success Manager

18 hours ago

Dallas, Texas, United States CounterFind Full time

Location:
Dallas, TX (Hybrid)

Experience:
2-3 years in SaaS Client Success / Account Management

CounterFind

  • CounterFind is the leading online brand protection software company used by the biggest names in sports, music, entertainment and consumer products. We work with the most recognizable athletes, celebrities and influencers in the world to protect their name, image and likeness online. We are growing quickly and are looking to expand our client success team

About the Role

  • As a
    Client Success Manager at CounterFind
    , you'll own and manage a portfolio of high-profile sports, music, and entertainment brands, acting as their primary day-to-day advocate. Your focus will be on
    retention, product adoption, client satisfaction, and growth
    , ensuring clients clearly see the value CounterFind delivers. This role is ideal for someone who has prior SaaS customer service experience, is comfortable managing multiple accounts, and enjoys working cross-functionally with Sales, Product, and Operations to deliver an excellent client experience.

What You'll Do

  • Own and manage a portfolio of clients, serving as their primary point of contact
  • Lead client onboarding, training, and ongoing platform adoption
  • Deliver regular reporting, insights, and strategic recommendations to clients
  • Build strong, trusted relationships with client stakeholders, including executive-level contacts
  • Proactively monitor client health, identify risks, and address issues before they escalate
  • Collaborate closely with Sales on renewals and expansion opportunities
  • Identify upsell opportunities and help drive account growth in partnership with leadership
  • Work cross-functionally with Product, Engineering, and Operations to escalate issues and share client feedback
  • Maintain accurate account documentation, notes, and reporting in internal systems
  • Contribute to improvements in onboarding, reporting, and client success processes

What We're Looking For

  • 2-3 years of experience in a
    Client Success, Account Management, or similar SaaS role
  • Strong written and verbal communication skills
  • Ability to manage multiple accounts while prioritizing effectively
  • Consultative mindset with strong problem-solving skills
  • Comfortable presenting insights, data, and recommendations to clients
  • Detail-oriented and results-focused
  • People-oriented, collaborative, and positive team player
  • Confidence interacting with senior stakeholders and executives
  • Experience working cross-functionally with Sales, Product, and Engineering teams

Nice to Have (Not Required)

  • Experience in sports, music, entertainment, licensing, or brand protection
  • Familiarity with intellectual property (trademarks, copyrights, etc.)
  • Experience with Google Sheets, Google Slides, or similar tools

Education / Qualifications

  • Bachelor's degree in Business, Communications, Sports Management, or a related field (or equivalent experience)
  • Must live in the
    Dallas, TX area
    or be willing to relocate
  • This is
    not a remote position

What We Offer

  • A fast-paced startup environment with a strong team culture
  • Meaningful ownership and impact in a growing SaaS company
  • Competitive salary, bonus, and equity incentives
  • Competitive health insurance (medical, dental, vision)
  • 401(k) retirement plan
  • Paid vacation and holidays
  • A learning-focused culture that supports professional growth
  • The opportunity to work with world-class sports, music, and entertainment brands

Please send resume and cover letter to

For more information, visit our website

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.