Customer Service Agent

2 weeks ago

Knoxville, Tennessee, United States Marshall Cleaning Service Full time $17,500 - $40,000 per year

Benefits:

  • Bonus based on performance
  • Dental insurance
  • Paid time off
  • Vision insurance

This is an outstanding opportunity for the right individual We are searching for a creative, self-motivated individual who desires to learn, grow learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization. This individual must be a self-starter and be individually motivated to meet specific goals.

Job Type: Full-time

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Ability to schedule and dispatch teams of technicians to various jobs utilizing critical thinking and problem-solving skills to maximize the clients experience and profits for the company
  • Assist in the sales process and respond to various lead generators quickly and efficiently
  • Communicate with prospective and current clients, with needed information, in a timely manner
  • Know our services offered and pricing structure extremely well to be able to answer questions, provide quotes for clients, and to win jobs with a high conversion rate
  • STRONG emphasis on outbound warm calls
  • Process and schedule service requests in a timely fashion according to company policy
  • Ensure customer satisfaction and provide professional customer support to ensure 5 start service for all clients
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicate with technicians on a regular basis and oversee route schedules for specific services.
  • Providing feedback on the efficiency of the customer service process and make necessary adjustments.
  • General administrative tasks as needed.
  • Network with clients and other professionals to build sales for your specific area of service.
  • Other duties as assigned

Education:

  • High school diploma or general education degree (GED) required.

Experience:

  • 1-2 years clerical/administrative experience (preferred)
  • Inside sales or call center sales experience (required) with ability to "close" the sale.
  • Data entry experience
  • Excellent verbal and written communication skills
  • Familiarity in Microsoft Office applications including Word, Excel, Outlook
  • Familiarity with web-based applications and apps

Other Requirements:

  • 18 years or older
  • Must have a valid driver's license
  • Be on time, reliable and consistent
  • Follow MCS policies and procedures
  • Work in a team environment (TEAM – Together Everyone Achieves More)

Preferred Skills:

  • High level of professionalism and confidentiality
  • Ability to stay calm when customers are stressed or upset
  • Ability to be flexible given a dynamic and fast-paced work environment
  • Time management skills including prioritization of multiple tasks and planning techniques
  • Comfortable using computers - Microsoft Office proficient, Zoom, Teams, Loom
  • Experience working with customer support

Compensation: $ $17.50 per hour (Bonuses are optional depending on your pay plan)

East Tennessee's #1 Cleaning Company

Marshall Cleaning Service serves residential and commercial properties for both interior and exterior cleaning. Marshall is the new sheriff in town.

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