Patient Service Representative

Overview:

Department: Dermatology

Location: Eddy Street Campus – 211 N Eddy Street, South Bend, IN 46617

Hours: Part-Time; 24 Hours Weekly

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We're more than a healthcare provider; we're a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

We're committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness:

• Daily Pay: Access your earned wages when you need them.

• Tuition Reimbursement: Up to $5,250 per year to support your education.
• 401(k) Match: Plan for your future with our competitive matching program.
• 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being:

• Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.

• Pet Health Coverage: Because your furry friends matter too.

• Work-Life Balance:

• Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.

• Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture:

• A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.

Responsibilities:

• Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
• Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
• Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
• Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
• Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
• Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
• Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Additional Responsibilities (Other departments as required)

• Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.
• Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.
• Prepares new patient charts.
• Communicates with Business Office patient information required for billing.
• Cross trains with surgery scheduling.
• Maintains good working relationships with all contacts.

Qualifications:

Education/Certification/License:

• High school diploma or equivalent is required.
• CPR certification is preferred.

Knowledge, Skills, and Abilities:

• Must be a team player, professional, comfortable with computers and be customer service oriented.
• Excellent phone, people and organizational skills.
• Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.