Senior Product Manager, Guest Experience

1 day ago

San Francisco, California, United States Owner Full time $190,000 - $230,000 per year
 About  Owner is the AI growth system for local restaurants.
Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.
Owner is like having an army of engineers and marketers on your side, just like the big chains.
 Our vision We're starting by helping independent restaurants succeed online.
But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants – we'll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
Read our Series C memo here →

 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an website.
More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
 Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We'll be scaling even faster in 2026 to keep pace with our customer growth.
 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.
Why we're looking for you At Owner, we believe that the path to helping small business owners succeed includes building world-class consumer experiences. We want your equip favorite local restaurant with digital offerings as intuitive, delightful, and trusted as those created by companies like Apple, Airbnb, and Robinhood - meeting and surpassing the guest expectations set by hugely popular third-party marketplaces and big national chains. We're looking for a craft-oriented, details-obsessed product manager to help deliver on this vision.
In this role, you'll partner closely with our talented design and engineering teams to build an exceptional guest-facing online ordering experience that delivers meaningful revenue growth for all of Owner's restaurant customers.
While Owner is a remote-first company, for this role we are prioritizing SF Bay Area candidates who can work out of our lovely office in the Presidio at least twice a week. The impact you will have
  • Develop the roadmap for guest-facing ordering, balancing growth initiatives, experience improvements, and big strategic bets
  • Drive more guests to order directly from Owner customers by making the experience fast, clear, and easy
  • Use AI to optimize customers' menu presentation at scale across tens of thousands of restaurant menus
  • Elevate usability, accessibility, and product delight across every interaction
  • Help become the most loved brand in restaurant software
Who you'll work with
  • You'll partner deeply with Design and Engineering to build polished, intuitive experiences that deliver value to our restaurant customers and their guests
  • You'll collaborate with Data/BizOps to identify and size opportunities, define KPIs, and understand impact
  • You'll work with our customer-facing Launch, Customer Success, and Support teams to ensure we have the right inputs to create the high-performing guest experiences for each customer restaurant
  • You'll work with our go-to-market teams to ensure that customers and prospects understand the value delivered by Owner's guest-facing experiences
What we're looking for
  • 5+ years of product management experience
  • Ability to get things done: you have a track record of shipping software that made a difference for your customers
  • Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
  • Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
  • Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition
  • Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
  • Clear written and verbal communication: you're a force for clarity and alignment, ensuring everyone's on the same page
  • Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you're comfortable talking with engineers about project scope and tradeoffs
Pay and benefits
  • The estimated starting base salary range for this role is $190-230K, plus a generous pre-IPO equity package
  • Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks
Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.  If you believe you are being contacted by scammer, please mark the communication as "phishing" or "spam" and do not respond.

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