Quality Assurance

Posting Information

Posting Number

2026100

Posting/Functional Title

Quality Assurance (QA) Specialist

University Pay Plan Title

Program Coordinator II

Location

San Marcos

Department

Facilities Support Services

Recruitment Type

Open Recruiting

Job Type

Full-Time

Funding Source

Permanent

Monthly Salary

$3,901.36

Job Category

Non-Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

• 2+ years of experience in facilities maintenance, custodial, or grounds services.
• Demonstrated ability to perform detail-oriented work with a high degree of accuracy.
• Excellent written and verbal communication skills.
• Strong customer service skills with the ability to work across diverse stakeholders.
• Intermediate or higher proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience building reports, data entry, and using digital tools to document work.

Preferred Qualifications

• Associate's or bachelor's degree in Facilities Management, Business Administration, or a related field.
• Experience performing quality assurance or quality control activities.
• Experience supporting continuous process improvement initiatives.
• Experience working in a higher education environment and collaborating across multiple departments or service areas.
• Experience with Enterprise Resource Planning (ERP) systems, including SAP.
• Experience with Integrated Workplace Management Systems (IWMS) or Computerized Maintenance Management Systems (CMMS), preferably AiM by AssetWorks.
• Proficiency with data visualization and reporting tools (e.g., PowerBI, advanced Excel).

Job Description

The Quality Assurance (QA) Specialist will coordinate the activities of a program, project, team, and/or area within a department.

Job Duties

• Conduct inspections and quality assurance reviews of facilities, and custodial.
• Document findings and track corrective actions using ERP, IWMS, or CMMS software.
• Provide feedback to service providers and escalate unresolved service deficiencies when needed.
• Deliver outstanding customer service by exercising sound judgment in responding to requests and observations, ensuring timely follow-up with responsible parties.
• Collect, enter, and analyze service data to identify trends and opportunities for improvement.
• Prepare recurring reports and dashboards, presenting recommendations to leadership.
• Support continuous process improvement initiatives and compliance with internal standards.
• Collaborate across multiple departments to align service delivery with organizational needs.
• Perform other duties as assigned.

Additional Information to Applicants

Job Open Date

10/21/2025

Job Close Date (posting closes at midnight)

Open Until Filled

Yes

Normal Work Days

Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start

8:00AM

Normal Work Hours End

5:00PM

Posting Notices

Applicant must have a valid Texas Driver's License and be a driver in good standing with less than ten (10) points deducted for driving infractions as determined by the employer driving standards system.

Legal and Required Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Applicants must be authorized to work for any employer in the United States. The University will not sponsor or assume sponsorship of any candidate requiring a petition for a H1B employment visa.

Why Choose Texas State University?

Join the Texas State Bobcat team and experience a career that offers more than just a job—it's a path to a brighter future. As a Texas State employee, you'll enjoy:

Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.

Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.

Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.

Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.

Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.

Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.

Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you're not just an employee—you're a valued member of a thriving and beautiful campus community. Start your journey with us today.