Online Chat Support Representative

1 week ago

Harrisburg, Pennsylvania, United States West Shore Home Full time

Position: Digital Communications Representative
Location: Mechanicsburg, PA (ONSITE)
Schedule: Sunday 8:00am – 4:30pm, Monday – Thursday 11:30am – 8:00pm
Who We Are
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees

Purpose Of Position
The Digital Communications Representative schedules appointments with customers using verbal and digital communications.

Key Role Accountabilities

  • Initiates and/or responds to our online chat (website, Facebook) channels.
  • Interacts with inquiries via text messaging through our Softphone technology.
  • Provide a 5-star experience to customers with proper etiquette as determined by the interaction type.
  • Create and/or update appointments per our standard appointment policies.

Must-Have Requirements

  • Minimum of 2 years in a customer service or customer facing role
  • High school diploma or equivalent required.
  • Strong written and verbal communication skills.
  • Ability to multitask.

Benefits

  • Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
  • 401(k) with company match
  • HSA plan with company match
  • Paid holidays and paid time off (PTO)
  • Employee Referral Program
  • Employee Discount Program
  • Paid training and unlimited professional growth potential

Compensation
The approximate hourly pay for this position is $20-$22 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.

Culture And Community
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the
Top Workplaces USA
award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here:

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

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