Director of Creative Services

The Director of Creative Services oversees the development and execution of brand and marketing assets across all channels. The Director leads and manages the in-house creative department, driving high-impact visual storytelling, ensuring brand consistency, and delivering exceptional creative work that supports business goals. This individual is both a strategic thinker and a hands-on leader with deep experience in managing creative processes, people, and projects. A key thought leader, this role is comfortable communicating and collaborating closely with cross-functional teams—including Marketing, Merchandising, ECommerce, and Operations—to ensure all creative aligns with brand standards, timelines, and objectives. This Director is part of the Marketing Leadership Team, bringing best-in-class programs and initiatives to life. This is a hybrid role and will sit out of our Dedham, MA office two days a week.

Why Join Us

At Jordan's Furniture, we don't just create beautiful spaces for our customers—we create an environment where our employees can thrive, grow, and have fun doing it. As part of the Marketing Leadership Team, you'll have the opportunity to shape and elevate one of New England's most beloved retail brands while leading a talented creative team. Here, your ideas matter, your work has impact, and your career can flourish in a culture built on collaboration, innovation, and respect.

We're proud that the average Jordan's employee stays with us for more than 12 years—a true testament to our supportive workplace and strong values.

What We Stand For — Where Work is Fun and Values Matter

At Jordan's, we live the J-Way. Every day, our team embodies values that make a real difference:

• We Care… a Lot – because kindness and support are at the heart of everything we do.
• We Do the Right Thing – integrity is non-negotiable.
• We Dare to Think Differently – innovation keeps us ahead of the game.
• We Make Work Fun – yes, fun Because great energy fuels great work.

Key Responsibilities

• Lead and manage the internal creative team, including art directors, designers, copywriters, producers, and photo studio team.
• Oversee the creative development and execution of marketing campaigns, brand assets, and internal communications, including digital, email, website, outdoor, print, in-store, and packaging.
• Collaborate closely with Brand Marketing, Ecommerce, PR, Merchandising, Operations, and Agency Partners to uphold appropriate positioning, brand voice, and personality.
• Collaborate with Marketing, Media, Ecommerce, and Merchandising to translate business objectives into compelling creative strategies and executions.
• Maintain and evolve brand guidelines to ensure consistency across all touchpoints and platforms.
• Manage the intake, prioritization, and workflow of creative requests through project management tools and systems. Optimize systems and processes for streamlined communication and efficiency.
• Review and approve all major creative deliverables, providing strategic guidance and actionable, constructive feedback to teams.
• Work closely with external partners (agencies, freelancers, vendors) as needed, while maximizing in-house capabilities; ensure timely delivery of creative projects while maintaining high quality and brand integrity.
• Oversee photo design studio and lead photography guidelines and workflow, including imagining next-generation design studio with a focus on digital application.
• Monitor performance of creative assets and leverage data and measurement to optimize future work.
• Keep abreast of industry trends and techniques; monitor retail, fashion, and furniture news, competition, and trends; bring new thinking forward and act as a thought leader for the organization and marketing team.
• Support any other function, responsibility, or opportunity as assigned.
• Foster a collaborative, innovative, and inclusive creative culture that inspires excellence; act as a brand steward for the Jordan's Furniture organization.

Qualifications

• Bachelor's Degree or equivalent.
• Strong portfolio showcasing multi-channel creative work (digital, print, video, social, etc.).
• Excellent leadership and influencing skills, with proven ability to present ideas clearly and communicate in an approachable and collaborative manner.
• Highly proficient in creative tools (Adobe Creative Suite, Figma, etc.) and project management platforms (Asana, Wrike, , or similar).
• Strong understanding of branding, storytelling, UX/UI principles, and consumer behavior.
• Ability to manage multiple projects and deadlines in a fast-paced environment; strong organizational skills with the ability to multi-task in a tight deadline environment.
• Strategic thinker who can balance creative excellence with business objectives; able to present concepts at a broader business level and foster creative growth.
• High business acumen and solid problem-solving skills; curious, confident, and passionate in learning.
• Experience leading, managing, and coaching direct team members.
• Demonstrated ability to work with people of various backgrounds, personality traits, and levels of authority.

Pay Range: $140, $175,000.00 year. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

Jordan's Furniture is an Equal Opportunity Employer.