Remote Medical Support Assistant

2 weeks ago

Durham, North Carolina, United States Ansible Government Solutions Full time $40,000 - $60,000 per year

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (MSA) to support the Durham VA Medical Center located at 508 Fulton St. Durham, NC Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates. 

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.

Responsibilities
  • Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
  • Provide general reception support in the Release of Information (ROI) offices at various medical centers.
  • Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
  • Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
  • Make outgoing and receive incoming phone calls.
  • Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
  • Review ambulance claims for eligibility and payment.
  • Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
Qualifications
  • Citizen of the United States of America.
  • Ability to speak clearly, hear and write English.
  • Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
  • Heavy phone and computer usage, often simultaneously.
  • Familiarity with medical terminology, hospital terminology and/or clinics.
  • Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
  • Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
    • Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
    • One year of education above high school or one to two years of related job experience.
    • Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
  • Ability to pass a required level of security clearance (NACI-level background check).
  • No sponsorship available 
 

All candidates must be able to:

  • Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
  • Lift up to 50 lbs from floor to waist
  • Lift up to 20 lbs
  • Carry up to 40 lbs a reasonable distance
  • Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Advanced Medical Support Assistant- Microsurgery

    5 days ago

    Durham, North Carolina, United States US Department of Veterans Affairs Full time

    SummaryThe Advanced MSA works collaboratively in a coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. The incumbent must assist with clinic access contingency plans by adjusting...

  • Provider Support Assistant

    1 week ago

    Durham, North Carolina, United States Duke Health Full time

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.Duke Health Integrated PracticeDuke Health Integrated Practice comprises more than 110 primary and specialty outpatient...

  • Certified Medical Assistant

    41 minutes ago

    Durham, North Carolina, United States Duke University Full time

    Work Arrangement: Hybrid (On-Site and Remote mix)Requisition Number: 263973Regular or Temporary: RegularLocation:Durham, NC, US, 27710Personnel Area: DUKE PRIMARY CAREDate: Dec 9, 2025At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents...

  • Tier III Support

    2 weeks ago

    Durham, North Carolina, United States Optomi Full time $40,000 - $60,000 per year

    We're looking for a Tier III Support Technician to provide both software and hardware support (moderate to complex issues). You'll help users remotely (via phone, email, chat, or remote tools) and occasionally provide in-person support.Key Responsibilities:Troubleshoot and resolve software/hardware issues using documented procedures.Log all support requests...

  • Certified Medical Assistant

    4 days ago

    Durham, North Carolina, United States Duke Health Full time

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke Primary CarePursue your passion for caring with Duke Primary Care, which offers family, adolescent, and...

  • Certified Medical Assistant

    2 weeks ago

    Durham, North Carolina, United States Duke University Full time

    Work Arrangement:Requisition Number: 263516Regular or Temporary: RegularLocation:Durham, NC, US, 27709Personnel Area: DUKE PRIMARY CAREDate: Nov 21, 2025At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how...

  • Provider Support Assistant

    2 weeks ago

    Durham, North Carolina, United States Duke Careers Full time

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.Duke Health Integrated PracticeDuke Health Integrated Practice comprises more than 110 primary and specialty outpatient...

  • Provider Support Assistant

    1 day ago

    Durham, North Carolina, United States Duke University Full time

    Work Arrangement:Requisition Number: 264158Regular or Temporary: RegularLocation:Durham, NC, US, 27705Personnel Area: DUKE HEALTH INTEGRATED PRACTICDate: Dec 5, 2025At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and...

  • Provider Support Assistant

    5 days ago

    Durham, North Carolina, United States Duke Careers Full time

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.Duke Health Integrated PracticeDuke Health Integrated Practice comprises more than 110 primary and specialty outpatient...

  • Medical Assistant

    3 days ago

    Durham, North Carolina, United States Deerfield Management Companies Full time

    OverviewStart a rewarding career with Avance Care — where your skills make a real difference in patients' lives every day.Join our growing network of 35 practice locations across the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.At Avance Care, we are committed to raising the standard of healthcare. As one of North...