Tier III Support

1 week ago


Durham, North Carolina, United States Optomi Full time $40,000 - $60,000 per year

We're looking for a Tier III Support Technician to provide both software and hardware support (moderate to complex issues). You'll help users remotely (via phone, email, chat, or remote tools) and occasionally provide in-person support.

Key Responsibilities:

  • Troubleshoot and resolve software/hardware issues using documented procedures.
  • Log all support requests and updates in the ticketing system (Service Now).
  • Provide remote access support and perform account access tasks.
  • Assist with PC setup for new hires and offer training as needed.
  • Follow standard procedures and escalate as necessary.
  • Work somewhat independently under guidance from senior team members.
  • Strong Executive Support experience supporting VIP's and being confident in troubleshooting abilities.

Onsite in Durham,NC.



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