Outreach Coordinator

Free Employee Health Insurance, Long Term Disability, Life Insurance

Vision, Dental and Supplemental insurance available

Pension & 457b retirement

Vacation, Sick & Holidays

Outreach Coordinator

Reports To: Marketing Manager

Status: Non-Exempt

About MetroLink Tulsa:

MetroLink Tulsa is the public transportation provider for the Tulsa area, offering fixed-route bus service, paratransit, and on-demand rides to help people get where they need to go. At Metrolink Tulsa, we're not just about moving people from point A to point B; we're about connecting lives, building community, and making every ride a positive experience We're a team that believes in the power of reliable transportation to transform daily routines and empower our city. If you're ready to make a real impact, one friendly ride at a time, you've found your destination

About the Role

MetroLink Tulsa is seeking an enthusiastic Outreach Coordinator who enjoys connecting with people, building community partnerships, and expanding access to public transportation. This position is responsible for increasing public understanding, access, and support for MetroLink Tulsa's services across Tulsa County.

The Outreach Coordinator develops and distributes educational materials, leads outreach events, and provides direct assistance to customers to help them understand and use available mobility options. This role also supports the Marketing Department's public engagement efforts and manages the ADA paratransit eligibility process with strict confidentiality and accuracy.

If you're a strong communicator who enjoys public speaking, community engagement, and making a meaningful local impact, this role offers the opportunity to help improve mobility and accessibility for the Tulsa community.

What You'll Do

As the Outreach Coordinator, you will:

• Build and maintain partnerships with community organizations, agencies, and employers to improve transportation access and efficiency
• Serve as a liaison to community members, showing how public transportation supports workforce access and economic development
• Plan and lead a county-wide annual Mobility Management meeting and facilitate ongoing stakeholder discussions
• Conduct outreach to employers and employment agencies to promote transit programs for employees
• Provide transportation education and training to community service providers and the public
• Plan and support promotional events, presentations, and public speaking engagements
• Develop outreach materials and assist with marketing and social media content
• Update and manage travel tools such as trip planners and other rider resources
• Gather and apply customer feedback to improve services
• Stay informed on new technologies that improve travel options and rider experience
• Occasionally provide operational support to ensure service continuity

Schedule & Work Environment

• Must be willing to work evenings and weekends as needed
• Must be willing to travel for meetings, events, and presentations
• Mix of office work, public engagement, and field activities
• Driving company vehicles will be required

What We're Looking For

Education & Experience

• Bachelor's degree preferred in communications, marketing, public relations, social services, education, or a related field. Experience may be considered in lieu of advanced education.

Skills, Abilities, and Requirements

• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple projects at once
• Confident public speaker with strong interpersonal and relationship-building abilities
• Comfortable initiating conversations, collaborating, and working with diverse groups
• Experience creating public-facing materials and assisting with social media is a plus
• Proficiency with Microsoft Office, PowerPoint, Canva, and Adobe tools is preferred
• Valid Oklahoma driver's license and clear motor vehicle record
• Ability to lift up to 50 pounds and perform standing, walking, and sitting for extended periods
• Ability to follow safety guidelines and maintain confidentiality, including ADA-related information

Why Choose This Position?

This position allows you to make a meaningful impact on people's daily lives by improving understanding and access to transportation and mobility options. Through outreach, education, and direct customer assistance, you help individuals gain independence, connect to jobs and essential services, and feel confident using MetroLink Tulsa's services. The role also offers variety and purpose; combining community engagement, advocacy for accessibility, and collaboration with local partners, so you can clearly see how your work strengthens the community and improves quality of life.