Assistant General Manager

5 days ago

New York, New York, United States Rudin Full time $110,000 - $130,000

Job Details
Job Location:    New York, NY
Position Type:    Full Time
Salary Range:    $ $ Salary/year
Job Category:    Real Estate

DescriptionMeet Budget Objectives (Maximize Revenue)
  • Collection of budgeted income
  • Maximize gross rent
  • Minimize vacant and delinquent rent loss
  • Maximize miscellaneous income items
Sales and Marketing
  • Support the General Manager and/or Sr. Community Manager in the execution of market and product analysis
  • Suggest competitive prices based on survey information in order to meet or exceed budget objectives
  • Generate traffic in the most cost-effective manner in coordination with Marketing and Leadership
  • Supervise leasing of units and engage directly in leasing activities
  • Conduct tours and respond to inquires
  • Review market plans with Leadership on a monthly basis
  • Oversee the walk and sign-off process for each turned unit before listing
Front of House Leadership
  • Consult on leasing staff scheduling
  • Train and develop subordinates (provide on-the-job training and schedule company training)
  • Motivate Community Consultants and Door staff/Concierge by giving consistent feedback
  • Attend weekly staff meetings
  • Comply with federal, state and company regulations (e.g. EEOC and Worker's Compensation)
Customer Service
  • Coordinate with Facilities Department in response to resident requests
  • Respond to resident complaints
  • Schedule resident engagement events
  • Routinely engage in resident communications
  • Maintain and routinely review all sources of Customer Feedback and respond accordingly (service recovery)
Administrative Services
  • Ensure that company policies and procedures are being adhered to correctly and consistently by on-site staff
  • Ensure timely completion of forms and reports
  • Walk move-outs and process damage chargebacks against tenant security deposits
  • Coordinate with Facilities and Construction to minimize turn time and maintain made-ready inventory
Community, Maintenance and Improvement
  • Partner with the Facilities teams at each community to keep the assets neat, clean and working
  • Maintain high standards of customer service. Routinely review customer feedback sources and respond accordingly
  • Maintain company standards on landscaping and curb appeal
  • Check move-outs and schedule apartments for turnkey quality control
  • Understand landlord and tenant legal considerations
  • Review, analyze and respond to various reports which gauge asset performance
Qualifications
  • Associate's or Bachelor's degree
  • Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)
  • Detail-oriented with excellent communication, organizational and analytical/problem solving skills
  • Ability to operate various types of office equipment, i.e., computers printers, copy machines, telephone systems, facsimile machines
  • Familiarity with Fair Housing and Equal Employment guidelines and applicable local and federal laws
  • Ability to travel: This position requires occasional travel between multiple buildings within the same neighborhood (approximately 25-30% of the role)
  • Knowledge of bookkeeping, AP, AR, budgets, building maintenance, and marketing strategies

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