ServiceNow Developer _ Atlanta, GA

4 days ago

Atlanta, Georgia, United States Datum Technologies Group Full time

Job Details:

Job Title: ServiceNow Developer

Duration: Long-Term Contract / Contract to Hire

Location: Atlanta, GA 30324|| Onsite

W2 only

Job Description:

Key Responsibilities

Development & Customization

  • Design, develop, and implement custom applications, workflows, and integrations using Flow Designer and Automation Engine.
  • Create and maintain UI policies, client scripts, business rules, and custom widgets for Portals.
  • Build and optimize CMDB structures, ensuring data integrity and alignment with ITIL best practices.

System Administration

  • Perform instance configuration, upgrades, and patching to maintain platform health and compliance.
  • Manage user roles, ACLs, and security policies to ensure proper access control.
  • Monitor system performance and implement performance tuning strategies.

Operational Support

  • Provide tier-3 support for incidents and requests related to ServiceNow modules (e.g., ITSM, ITAM, CSM).
  • Troubleshoot and resolve integration issues with third-party systems (e.g., Azure AD, inTune, SCCM).
  • Participate in afterhours code and configuration deployments.

Required Qualifications

  • Certified System Administrator (CSA) certification.
  • Certified Application Developer (CAD) certification.
  • Minimum 3 years of hands-on ServiceNow platform experience in development and administration.
  • Strong proficiency in JavaScript, Glide API, and ServiceNow scripting.
  • Experience with REST/SOAP integrations and MID Server configuration.
  • Familiarity with ITIL processes and enterprise ITSM frameworks.

Preferred Qualifications

Any of the following certifications:

  • Customer Service Management Implementation Specialist (CIS-CSM)
  • IT Service Management Implementation Specialist (CIS-ITSM)
  • Hardware Asset Management Implementation Specialist (CIS-HAM)
  • Software Asset Management Implementation Specialist (CIS-SAM)
  • Experience with Performance Analytics, Virtual Agent, and AI Search.
  • Exposure to Agile/Scrum methodologies and tools like Azure DevOps.

Core Competencies

  • Strong problem-solving and analytical skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to work independently and in a collaborative team environment.

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