Community Health Worker

Transforming the lives of those affected by severe mental illness
At Amae Health, we are dedicated to helping the 15.4 million Americans living with severe mental illness (SMI) lead stable, meaningful lives, while ending the cycle of repeat hospitalizations. In partnership with some of the nation's top academic medical centers we've pioneered an innovative outpatient care model that combines compassionate, in-person psychiatric care with comprehensive wraparound support. Our integrated care teams — including psychiatrists, therapists, primary care physicians, health coaches, and peer support specialists — work together to treat the whole person via a unique model, addressing physical, mental, and social needs in unison. By caring for every aspect of our patients' well-being, we help them not just survive, but truly thrive.

Amae Health is a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness (SMI). Backed by top-tier venture capital firms and strategic healthcare investors, we collaborate with prestigious health systems including NewYork-Presbyterian and Cedars-Sinai, underscoring our commitment to fundamentally transforming mental health care delivery at scale.

We're hiring
We are hiring a full-time Community Health Worker to join us onsite in our clinic in Upper East Side, NYC. This is an opportunity to join an interdisciplinary team committed to providing personalized, compassionate and high-quality SMI care.

The Opportunity
We are seeking a
Community Health Worker
to join our interdisciplinary team at our Upper East Side Clinic and support patients throughout their care journey. Reporting to the Practice Operations Manager and working in collaboration with Psychiatrists, Primary Care Providers, Therapists, Dietitians, and Clinic Care Coordinators, this role will involve working directly with patients to address concerns, answer questions, and provide guidance and information. The goal is to connect patients with appropriate resources and community support. This position plays a key role in bridging gaps in care by meeting patients where they are, whether in the hospital, in the community, or occasionally in their homes—to ensure they receive the services they need.

What You Will Work On

• Support members with complex needs by connecting them to behavioral health and community resources.
• Work one-on-one to coordinate care, follow up as needed, and help members access programs such as SNAP, SSDI, SSI, Medicaid, housing assistance, employment support, or other resources.
• Support member transitions from hospitals and inpatient settings to Amae Health, ensuring continuity of care.
• Serve as a representative of Amae Health, engaging and educating potential members in hospital, community, and home settings to support their care journey.
• Facilitate in-clinic groups and activities.
• Collaborate with a multidisciplinary team while building trust and rapport with members, families, and colleagues.

About You
A true member advocate, you excel in using your knowledge of New York City's health systems and community resources to connect members to the support they need throughout their care journey. Strong communication skills and an inherent ability to build trust are your hallmarks, and you are passionate about establishing and maintaining relationships with members and families founded on trust and rapport. You are adaptable, organized, people-centered, and excited to be part of a team that is transforming how care for individuals with serious mental illness is delivered in our community.

What You'll Have

• 1+ years of patient facing experience, supporting patients with mental health or addiction issues
• Knowledge of and familiarity with the mental health and social service systems in the NYC Metro Area
• An understanding of patient rights and a holistic perspective of "health"
• Demonstrated skill and adaptability in working with people from diverse backgrounds in a variety of settings
• Comfort working one-on-one or in group settings, with experience facilitating workshops, events or activities
• Excellent communication skills and a strong desire to collaborate with others in a team based environment and community settings
• Organized with strong attention to detail and the ability to navigate and learn new technologies and platforms, familiarity with EHR systems and Google Suite

What We Provide

• Health Insurance: Comprehensive medical, dental & vision plans
• Employee Assistance Program
• 401(k)
• FSA & HSA savings programs
• Short & long-term disability
• Pre-tax commuter assistance program
• Paid Time Off
• Parental Leave - 12 weeks for birth and non birth parent
• 11 company holidays

Amae Health is committed to fair and equitable compensation practices. Base compensation for this role is $24.00 per hour

More About Amae
'Amae',
pronounced '
Ah-mai'
, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we're building.

We're a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model's success is predicated upon achieving outcomes for our patients, not on the volume of services provided.

Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.