Front Desk
2 days ago
Front Desk / Client Experience Coordinator
Location: Elite Wellness – Ashburn, VA
Type: Part-Time
About Elite Wellness
Elite Wellness is a performance and recovery facility dedicated to helping athletes and clients move, feel, and perform at their highest level. We combine science-based training, rehabilitation, and wellness services to create a complete approach to human performance.
Position Overview
The Front Desk / Client Experience Coordinator is the first point of contact for clients and visitors at Elite Wellness. This role is responsible for creating a welcoming, professional, and organized environment while supporting daily operations, scheduling, and maintaining the cleanliness and presentation of the facility.
Key Responsibilities
- Greet clients and visitors warmly, ensuring every experience reflects the Elite Wellness standard.
- Manage phone calls, emails, and client inquiries in a timely and professional manner.
- Schedule and confirm appointments, assessments, and training sessions.
- Process payments, memberships, and maintain accurate client records.
- Support coaches, therapists, and management with administrative and facility tasks as needed.
- Wash, dry, and fold sheets, towels, and other materials used in recovery and treatment sessions.
- Clean and sanitize treatment modalities, recovery equipment, and therapy rooms between sessions.
- Maintain cleanliness and organization of the front desk, waiting area, and facility at all times.
- Assist with event coordination, product sales, and general upkeep of the studio.
Qualifications
- Strong interpersonal and communication skills.
- Exceptional organization and attention to detail.
- Comfortable using scheduling and POS software (MindBody, Vagaro, or similar systems preferred).
- Positive, team-oriented attitude with a genuine interest in health, fitness, and wellness.
- Previous experience in customer service, hospitality, or a similar front desk role preferred.
Schedule & Compensation
- Flexible hours, including some evenings and weekends.
- Competitive hourly rate based on experience.
- Opportunities for growth and professional development within the company.
Why You'll Love Working Here
At Elite Wellness, you'll be part of a collaborative and supportive team that's passionate about helping clients feel and perform their best. Your role is essential in maintaining our professional standard of care, ensuring both our staff and clients enjoy a clean, organized, and welcoming environment every day.
Job Type: Part-time
Pay: $ $18.00 per hour
Expected hours: 8 – 30 per week
Work Location: In person
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