Network Services Supervisor- Public Safety Communications Division

JOB

The Department of Innovation and Technology (IT) is accepting applications for Network Services Supervisor for the Public Safety Communications Division. This position is characterized by the responsibility to supervise staff assigned to the Public Safety Communications Division. Under general direction, the position plans, organizes, coordinates, and supervises the day to day operations of the County's 800 MHZ mobile and portable radio repair shop.The Network Services Supervisor provides administrative support, management direction, and leadership for a workgroup responsible for the programming, maintenance and repair of over 16,000 end-user mobile and portable subscriber radios. Incumbents will provide management oversight and direction; confer with staff on operational matters; serve as a technical advisor; coordinate both scheduled and emergency repair activities, provide oversight of system upgrade efforts, resolve personnel issues; assist with the development and implementa­tion of policies and procedures for long­ range network plans and daily operations; review network integrity, system security, and operational reliability and effi­ciency; develop system disaster recovery recommendations, evaluate and present recommenda­tions to the Division Chief for improvements or enhancements; create and deliver formal presentations and keep abreast of technological changes; identify and research the cost-benefit of new technologies and make recommenda­tions for acquisition of new hardware and software; recommend vendor provided training courses for staff; assist in coordinating system operational plans with a diverse customer base of first responders and governmental service providers, lead efforts to resolve service issues and concerns to maintain a high level of customer satisfaction; and assist in the development of the annual Divi­sion budget and ongoing fiscal monitoring activity. The Network Services Supervisor is a second level supervisor and provides guidance and assistance to staff members with their professional and career development efforts. For a comprehensive list of job duties, refer to the Network Services Supervisor job description. BENEFITS OVERVIEWHealth BenefitsPaid Time OffRetirementMedical and Dental: Family CoverageVision: Employee CoveragePremium Subsidies to offset health costsFlexible Spending Account (FSA): Pre-tax account for qualified healthcare expensesUp to 4 weeks accruable vacation with cash-out option11 days accruable sick leave15 paid holidaysPerfect attendance leaveFlexible work schedules (in some departments)Generous PensionRetirement reciprocity may be available457(b) Deferred Compensation PlanRetirement Medical Trust FundDCAP Account - County Paid Life Insurance - AD&D Insurance 529 Savings Plan -Short & Long Term Disability - Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement For additional information review the Benefits Summary for the Supervisor UnitTo learn more explore the Teamsters MOUCONDITIONS OF EMPLOYMENT Pre-Employment Process: Prior to employment, successful candidates must undergo a background check which includes fingerprinting and a medical exam. Availability: Incumbents are subject to 24-hour call-back, evening, and weekend shifts.Travel: Travel throughout the county may be required with a requirement to access and perform work at rural, unimproved locations. A valid California Class C driver's license will be required at the time of hire.Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

EXAMPLE OF DUTIES

EXPERIENCE: Three (3) years of experience overseeing staff or technology in a lead or advanced role which includes planning, assigning, reviewing, and evaluating work in the area of land mobile radio technologies.
-- AND --EDUCATION: Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. A list of completed coursework must be submitted with the application if an associate's degree in a qualifying field has not been conferred. NOTE: Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) are acceptable. Substitution: An additional one (1) year of qualifying experience may substitute for the required education.

SUPPLEMENTAL INFORMATION

Examination Procedure: There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department. Application Procedure: Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information (Download PDF).For more important details, review the Applicant Information and County Employment Process.