Account Manager

4 days ago

Troy, Michigan, United States HiStandards Full time

Job Title:
Account Manager

Location:
Troy, MI

Company Overview:

HiStandards is an innovative packaging and printing supplier known for our commitment to quality and exceptional service. We are looking for a dedicated Account Manager to help us maintain and build strong client relationships while supporting the growth of our business.

Position Overview:

The Account Manager will be responsible for managing client relationships, coordinating projects, and ensuring client satisfaction. This role involves handling multiple accounts, communicating with clients to understand their needs, and working with internal teams to deliver on client expectations. The ideal candidate is organized, proactive, and driven to provide excellent customer service while contributing to the success of our team.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients.
  • Build and maintain strong, long-lasting client relationships.
  • Coordinate with internal teams to ensure projects are delivered on time and meet quality standards.
  • Monitor and manage project timelines, budgets, and deliverables.
  • Identify opportunities to expand client accounts and propose additional solutions.
  • Resolve client issues promptly and maintain high levels of client satisfaction.
  • Prepare and present updates, reports, and proposals as needed.
  • Maintain accurate records of client interactions and project details.
  • Managing projects through the estimating, order entry, scheduling, manufacturing fulfillment/kitting and shipping process
  • Manage and maintain the company's e-commerce platform, ensuring accurate product listings, pricing, and inventory.
  • Monitor online orders and inquiries, ensuring timely processing and communication with clients.

Qualifications:

  • 2+ years of experience in account management, customer service, or a related role.
  • Experience in printing, packaging, or marketing industries is a plus but not required.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite or Google Workspace.
  • Familiarity with CRM tools and project management software is a bonus.
  • A self-starter with a proactive, problem-solving attitude.

Benefits:

  • Competitive compensation.
  • Paid Time Off (PTO).
  • Vacation, flight, and hotel accommodations.
  • Opportunity to work on exciting and diverse projects.
  • Creative and collaborative work environment.
  • Professional development and training opportunities.

Job Type:
Full-time

Pay:
$ $28.00 per hour

Hours:
40 per week

Important Note:

We will reach out to schedule an interview if your qualifications align with our needs. We kindly ask that you refrain from calling or emailing about the status of your application.

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