MCSO Systems Administrator

Who We Are:

Join the Multnomah County Sheriff's Office (MCSO) and become part of a dynamic team where your commitment to justice and community safety can make a real difference. We are seeking individuals who are dedicated to serving the community, passionate about helping others and inspired by a strong sense of purpose. MCSO is committed to fostering a diverse and inclusive workforce and investing in professional development opportunities throughout your career.

To learn more about our agency, please watch our video: Join Our Team

Position Overview

The Multnomah County Sheriff's Office is looking to hire a new Systems Administrator

Please Note: To be hired for this position, you must reside in Oregon or Washington.

In this position, you'll work within the Criminal Justice Information Systems Unit, and be responsible for the deployment, administration, maintenance, and diagnostics of systems used throughout the agency. You'll monitor, analyze and maintain network performance, troubleshoot network problems and outages, and provide a reliable and secure network by establishing and enforcing configuration standards and policies. This position will regularly travel between MCSO-supported locations throughout the Metro Area, including the Technology Support Desk, our secure Corrections Facilities, Police Precincts, and other various work sites.

Primary Responsibilities:

• Support network-based computing systems within MCSO.
• Administer and support changing technology which may include the Axon stack of technology (body worn cameras, interview rooms, Axon mobile apps, and data sharing with other partner agencies also using the Axon stack of technology).
• Create, maintain, and support user connectivity to applications like Exchange, SWIS, TeleStaff, NetMotion VPN, and other applications and systems used by MCSO and Non-MCSO Staff.
• Support MCSO and other agency staff by answering Help Desk calls, including desktop support, desktop applications support, web application support, and desktop OS issues.
• Perform lifecycle replacement of MCSO-supported hardware.
• Work closely with vendors, contractors, management, and other IT departments to install, configure, test, update and implement new networking hardware and software.
• Implement and maintain integrated programs (data security, firewall, web security, authentication systems) to protect the confidentiality of MCSO information resources.
• Escalate and coordinate recovery and repair efforts with MCSO staff, management, vendors, and other technical support to ensure the restoration of failed systems in a timely manner to minimize or eliminate downtime.
• Support the analysis, troubleshooting, and resolving of complex PC problems that are broad in scope and comply with MCSO agency standards.

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Equivalent to a bachelor's degree from an accredited college or university in information technology or a closely related field. (Additional experience may substitute for education.)
• One (1) year of experience in information technology technical services is required.
• Must possess, or have the ability to obtain, a valid driver's license by the time of appointment.
• Must pass a criminal records and employment references check.

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience installing, configuring, administering, and troubleshooting Microsoft Windows systems, including Active Directory, Windows File and Print sharing, Azure Active Directory and Windows Virtual Machines running on VMWare.
• Working understanding of the principles of IP addressing, communication protocols, and domain name services and routing.
• Experience with Microsoft Azure Cloud Services, including hybrid exchange environments, Teams, and Sharepoint.
• Basic automation experience, specifically deployment, recovery, or other manual processes.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military), or life experiences relevant to this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation:

The Application Packet:

The application packet consists of the following documents. Please ensure that you upload these documents to your online application.

• A completed online application The application packet consists of the following documents. You must submit all requested items below by the time the job posting closes. Failure to do so will be deemed as an incomplete application.
• Supplemental Questions (listed below): In lieu of a cover letter, please answer the three questions below (please limit your answers to a maximum of three (3) pages, with a minimum font size of 12-point). Your responses will be used as a screening tool; the quality and strength of your answers will determine if you move forward in the process. Refer to your relevant experience (paid or unpaid) and training. Answers to supplemental questions must be uploaded in the online application when prompted to attach required documents. Please upload your attachment as a PDF.
• Question 1: Please describe your experience in managing data in a cloud environment. What is your background with M365 and Sharepoint.
• Question 2: Please describe your experience using tools like Mobile Device Managers to manage mobile devices.
• Question 3: Please provide an example of how you've supported diversity, equity, and inclusion (DEI) in a technical or team setting.
• Veteran Preference: if you are interested in requesting veterans' preference, please be prepared to submit your DD214 and veteran disability verification forms electronically when specifically requested during the online application process.
• Responses to any and all electronic questionnaires/tasks sent to you after submitting your online application. Applications with unfinished questionnaires will be considered incomplete and will be inactivated from the process.

Note: The application and supplemental questions should demonstrate your work experience/skills and how it is related to those shown in the Overview, Essential Job Functions and To Qualify sections of the job announcement. Please be thorough, as these materials will be used to determine whether candidates meet the minimum qualifications.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications: We will do a review of application materials and supplemental questions to identify those highest qualified.
• Panel Interview: Virtual panel interviews will be conducted.
• Hiring Interview: A select number of candidates will be invited to an in-person hiring interview in order of rank and score from the list of eligible candidates.
• Jail Tour/Background and reference checks: A tour of the Multnomah County Detention Center or Inverness jail will be required, and a Personal History Statement will be completed online.

ADDITIONAL INFORMATION:

This recruitment may be used to fill full-time, part-time, temporary, limited-duration, and on-call positions.

Compensation: $ $62.81 USD Hourly

Type of Position: This hourly, AFSCME Local 88 union-represented position is eligible for overtime.

Location: This position is eligible for a hybrid telework schedule after the in-person training period at multiple locations has been completed. The incumbent should expect to work in-office the majority of the time. Starting work location will be Inverness Jail: 11540 NE Inverness Dr, Portland, OR 97220 The incumbent must reside in Oregon or Washington.

Schedule: Typically dayshift Monday - Friday, with rotating on-call for after-hours needs.

The County offers a competitive total compensation package. For the full list of benefits, please visit our new employee benefits page.

Equal Pay: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters

Every day, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Job Type: Full-time

Pay: $ $62.81 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person