Enterprise Solutions Engineer

About Onboarded

At Onboarded, we're building the AI-powered infrastructure for onboarding and compliance. Companies across staffing, gig work, and franchising trust us to onboard thousands of employees each month—securely, compliantly, and efficiently.

We believe the future of onboarding isn't just forms and checklists. It's intelligent agents, dynamic workflows, and automation that adapts to regulatory complexity. Our stack powers the most critical, high-stakes moments of employment—like verifying work authorization, collecting withholdings, and guiding candidates through industry-specific training.

We're backed by top investors and growing fast. Now we're hiring an Enterprise Solutions Engineer to own the end-to-end customer journey from technical evaluation to implementation through ongoing relationship management, ensuring our platform delivers maximum value for complex enterprise deployments.

What You'll Do

You'll be the technical owner driving customer success—from pre-sales technical discussions through long-term partnership. You'll build integrations, solve complex problems, manage multi-month implementations, and translate customer needs into product evolution. Specifically, you will:

• Communicate value pre-sale: You'll lead the technical discovery process to deeply understand customer challenges and formulate a strong solutions hypothesis. You are then responsible for architecting and delivering compelling product demonstrations that showcase unique platform value and directly address the customer's business objectives.
• Own enterprise implementations: Lead technical onboarding for complex customers, managing integrations across ATS, HRIS, payroll systems, and compliance platforms. You'll manage multi-month implementation timelines with multiple dependencies and stakeholders, maintaining momentum despite technical blockers and organizational complexity. You'll be accountable for successful go-lives, not just handoffs.
• Manage strategic relationships: Serve as the primary technical contact for key accounts, building trust through reliable delivery and proactive communication with multiple stakeholders across HR, IT, and operations teams. You'll navigate customer escalations and implementation challenges while maintaining trust and forward momentum.
• Build custom integrations: Develop integrations using platforms like Workato, APIs, and webhooks to connect customer systems with Onboarded. You'll build proof-of-concepts that close deals and production integrations that deliver value. You'll design workarounds when needed and collaborate with engineering to prioritize product gaps based on real customer pain.
• Drive product evolution: Translate customer requirements into actionable product feedback. You'll work directly with product and engineering teams to influence roadmap priorities based on patterns you see across implementations.
• Document and scale: Build runbooks, integration guides, and best practices that help the team scale. Share learnings that improve how we implement and support customers.

What We're Looking For

• You understand how integrations work and can troubleshoot them: Three-plus years managing enterprise integrations between complex systems. You understand how APIs and databases work, can read and debug logs and traces in tools like Datadog, and can diagnose issues like webhook failures, rate limits, and data flow problems. You don't need to be a developer, but you should be comfortable diving into technical details to understand what's broken and what needs to be built.
• You build with low-code/no-code integration platforms: You've built production workflows in Workato, Zapier, or similar iPaaS tools to create inline integrations and workarounds connecting customers with third-party systems like background check providers, tax credit services, IDBs, and HRIS platforms. You're comfortable using AI tools to build quickly and solve problems independently.
• You're comfortable in regulated environments: You work effectively in compliance-driven spaces and can research regulations that impact customer operations—like FCRA, E-Verify, or payroll withholding requirements. You don't need deep compliance expertise, but you should understand when regulatory requirements affect technical decisions.
• You manage multiple implementations simultaneously: You juggle several concurrent enterprise implementations while maintaining quality and responsiveness. You prioritize effectively, communicate proactively, keep complex projects moving forward, and navigate escalations while maintaining customer trust.
• You take full ownership of customer success: You're accountable for implementations from kickoff through go-live and beyond. You translate customer requirements into clear documentation for engineering, synthesize feedback into product priorities, and advocate for customers while balancing what's technically feasible. You stay with problems until they're fully resolved.
• Bonus: Experience with staffing, franchising, or high-volume hiring operations. Understanding of WOTC processes, background check workflows, or state-specific employment regulations.

What We Offer

• Competitive salary and equity in a fast-growing startup
• Health, dental, vision, and 401k options
• Remote-first culture with in-person offsites
• Direct collaboration with founders and high autonomy in how you solve problems
• High ownership, high impact, zero bureaucracy
• A critical role in scaling Onboarded's customer base and defining how enterprise implementations work

How to Apply

• Send a quick intro and your resume or LinkedIn to Examples of integrations you've built, complex implementations you've led, or customer problems you've solved are especially welcome.