Service Coordination Specialist

Position Title:

Service Coordination Specialist*

Classification Title:

Specialist II

Reports to:

Vice President of Resident Relations

Department:

Resident Relations

FLSA & Union Status:

Hourly; Non-Exempt

Union

Employment Status:

Full-Time

• (ROSS GRANT positions may be grant funded for up to three (3) years).

Summary

The primary purpose of this position is to provide comprehensive resident services related to aging safely, improved quality of life, and/or self-sufficiency. The incumbent is responsible for providing information and referral assistance to families, elderly, and disabled residents. The incumbent is also responsible for maintaining good working relationships with local community and social service organizations.

All activities must support the Lucas Metropolitan Housing Authority ("LMHA" or "Authority") mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Provides counseling to residents regarding need-based issues. Develops case plans with residents individually, as a family, or in other small groups, and aids residents in mobilizing their inner capabilities and external resources to improve social functioning.
• Refers residents to appropriate supportive services, community agencies, and resources; supports and encourages residents' efforts in becoming self-sufficient.
• Reviews service plan and performs follow-up to determine quantity and quality of service provided to resident and status of resident's case.
• Assists in the planning of and participates in monthly meetings to provide residents with information regarding the program.
• Provides outreach to residents and schedules in-home meetings to ensure well-being and assists with resolving issues of concern.
• Provides onsite crisis response, as directed by site manager or department supervisor.
• Assists with coordination of onsite events for residents as appropriate, including workshops or trainings.
• Maintains accurate documentation of all group and individual activities and events; produces summary reports in a timely manner for departmental monthly board reports.
• Networks and forms relationships with other housing professionals and service providers in order to keep abreast of services and assistance available to residents; ensures that others within the Authority are made aware of services and assistance options available to residents.
• Partners with local community groups, community service organizations, and businesses to coordinate events and programs for the residents.
• Develops and maintains a Resource Directory for of state and/or local services for additional assistance.
• Assists residents in securing transportation to events, shopping for critical needs (e.g. groceries), and medical appointments when requested.
• Abides by LMHA's and professional code of ethics.
• Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
• Performs other duties as assigned.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority; uses appropriate judgment & decision making in accordance with level of responsibility.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Safety Awareness: Employee is cognizant of his/her surroundings. Follows proper safety procedures and considers the safety of self and others. Identifies, communicates, and assists in the correction of any safety concerns where appropriate.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Reliability: Employee demonstrates sound reasoning and critical thinking by making decisions in line with established Authority expectations. Performs work in a reliable manner that is both accurate and timely. Ensures a positive record of attendance.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's own work and does fair share of work.

Education and/or Experience

Bachelor (preferred) or Associate's Degree in human services, social work, or related field and a minimum of three (3) years of experience in social/human services case management. Experience working with social service programs that serve similar populations to LMHA. Knowledge of the principles, practices, and techniques of special programs.

An equivalent combination of education and experience may be considered. Must possess a valid Ohio or Michigan driver's license and be insurable under the Authority's plan. (Please note that ROSS GRANT positions may be grant funded for up to three (3) years).

Technical Skills

To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds. The employee is occasionally required to travel to various Authority properties.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment. The noise level in the work environment is usually moderate.