Customer Support Representative

4 days ago

Clearwater, Florida, United States AUVIA Inc Full time

Join AUVIA, Inc., a firm dedicated to providing sophisticated sales and consulting services. As a Customer Support Representative, you will be the cornerstone of our in-person service delivery for Frontier. The Customer Support Representative's mandate will facilitate client interactions, provide product and service support on Fiber 500, 1 Gig, and 2 Gig internet plans, and uphold professional consultation.

As a Customer Support Representative, you will facilitate onboarding—including serviceability verification, account setup, e-consent capture, self-install kit coordination, and activation support. In this Customer Support Representative role, you will serve as an advisor for customers regarding our clients' suite of products and services, ensuring long-term customer satisfaction.

Key Responsibilities of the Customer Support Representative

  • Engage directly with customers to identify their needs, listen to their concerns, and recommend appropriate solutions
  • Translate product features, pricing tiers, and eligibility criteria into clear enrollment pathways for customers.
  • Coordinate account setup by validating documentation, confirming service availability, and managing activation timelines across service categories.
  • Maintain CRM accuracy by logging customer preferences, service milestones, and follow-up actions to support retention and reporting.
  • Resolve billing and service inquiries through digital and phone-based platforms with precision and brand-aligned professionalism.
  • Analyze usage data and customer feedback to identify upsell opportunities and recommend tailored service enhancements.

Minimum Qualifications of the Customer Support Representative

  • High school diploma or GED; coursework in communications, business, or marketing is a plus
  • Previous experience in sales, customer service, or retail is preferred, but not required
  • Skilled communicator with the ability to translate service features into clear enrollment pathways across internet, wireless, and bundled offerings.
  • Proficient in CRM systems and digital workflow tools, with a focus on accurate data entry, milestone tracking, and campaign visibility.
  • Self-motivated, adaptable, and focused on connecting users to high-speed internet and bundled solutions that match their usage needs.

Job Type: Full-time

Pay: $3, $4,800.00 per month

Work Location: In person

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