Customer Service Representative

1 week ago


Cleveland, Ohio, United States Archway management Full time

CUSTOMER SERVICE REPRESENTATIVE

Responsibilities:

  • Provide exceptional customer service
  • Answer phones and help the customer through any questions or concerns they may have
  • Respond promptly to customer service calls and email inquiries
  • Provide customers with information about products and services
  • Process, Place and Approve orders
  • Maintain proper communication with Management for approvals
  • Review orders over and under budget to prevent unnecessary purchasing
  • Reach out to customers to obtain any missing orders to ensure they are processed before the deadline
  • Communicate with Vendors
  • Keep accurate records of customer and Vendor interactions
  • Run reporting as requested
  • Resolve customer problems and complaints
  • Any additional tasks that may be requested by manager

Skills & Qualifications

  • Strong work ethic with a drive to be proactive
  • Excellent communication skills, including speaking, writing and active listening
  • Effective organization and time management skills, including prioritization, multitasking, and planning
  • Great customer service skills, including a personable and positive attitude
  • Good computer skills, including basic troubleshooting, usage of word processing, spreadsheets, presentation, and email software application
  • Demonstrate strong teamwork.
  • Keen attention to detail

Medical Insurance

Dental Insurance

Vision Insurance

PTO

SICK



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