Quality Assurance Specialist

3 days ago

Jacksonville, Florida, United States UF Health Full time $40,000 - $60,000 per year
Overview

The Patient Access Quality Assurance (QA) Specialist is responsible to assure that professionalism, productivity, and quality are maintained and continually improved throughout the department. The position is charged with monitoring and assessing the Customer Service calls for quality, efficiency, and performance. The Patient Access Quality Assurance (QA) Specialist will monitor inbound/outbound calls and assesses associates' demeanor, technical accuracy, customer serve, conformity to Patient Access Center Quality Guidelines and Quality Scorecards.
Qualifications

Experience Requirements:

2 years-Data Entry

Preferred Experience - 1:

3 years-Patient Access Center healthcare experience

Required Experience - 2:

1 year-Clerical/customer service experience -ideally in a health care related industry

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