Part-Time Field Service Representative

Daniels Health is searching for a customer service oriented individual to join us as a
Part Time Field Service Representative.
This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of Daniels.

The Representative will team up daily with drivers, operations personnel, sales teams, and corporate support staff to service their assigned hospital location. Through this essential service, you help create a safer healthcare environment for both patients and hospital staff

Hospital Locations:

Memorial Hospital

615 N Michigan St, South Bend, IN 46601

Elkhart Hospital

600 East Blvd, Elkhart, IN 46514

What will your job involve?

• Working clinical staff within your assigned location to ensure proper healthcare waste segregation, timely container exchanges and container fill accuracy
• Inspection and servicing of all Daniels' products within your assigned hospital or medical center; this includes entering procedural areas and working around sensitive patients and equipment
• Maintaining adequate inventory levels of container stock at a location and department level
• Clear communications and strong relationship management with hospital staff and Daniels staff
• Communicating and escalating customers issues to your manager to ensure timely response and resolution with usage of a company provided smart phone for daily duties
• Maintaining professional, positive working relationships with customers and other hospital staff independently without direct supervision
• Ensuring staging area is neat and orderly after entering and before leaving the facility
• Standing and walking for a significant part of the day
• Lifting containers weighing up to 40 lbs
• Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs

What are we looking for?

• COVID-19 considerations: Willingness to be
  COVID vaccinated
  necessary
• Someone with a can-do attitude who is committed to delivering high standards of customer service with the ability to liaison with key internal and external stakeholders. The ideal candidate will have previous experience working in a labor-intensive job and previous supervisory responsibilities. Delivering an integral service to healthcare, this is a hands-on field service role carried out within a hospital setting and will include heavy lifting from time to time.

Why work for us?

• Job stability
  – as an essential service to healthcare we are non-seasonal and recession proof
• Consistent work hours
  –
  Tuesday/Thursday
  Memorial Hospital,
  Wednesday
  Elkart Hospital
  (8AM - 4:30PM)
• Permanent position –
  This is a
   
  Part-time
  permanent role of 24 hours per week
• Competitive salary –
  This position is offering a starting rate of
  $24
  per hour
• New Hire Bonus –
  Get an extra $500 after successfully completing your probation period

Who are we?

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.