Director of Account Management

TH Experiential: Director of Account Management

The Role:
Director of Account Management

TH Experiential is seeking a Director of Account Management to elevate how we guide, serve, and grow our client relationships and projects. This role will lead our Account Management function, which includes the day-to-day project management that gets and keeps projects moving, ensuring clients feel supported and expertly led through every stage of the lifecycle. Rooted in TH's client-centric approach, the Director will champion a partnership experience defined by trust and forward momentum.

Working closely with executive and cross-functional leaders, the Director will shape the next generation of TH's Account Management practice; setting high standards, strengthening end-to-end project management, and building a lean, high-performing Account Management team. Equal parts relationship steward, project lead, and team builder, this leader will deepen and drive account health and growth, playing a central role in scaling TH's next chapter.

About TH Experiential

TH Experiential is a creatively-led experiential agency built on craft, collaboration, and trusted client partnership. Since 2006, we've helped leading global brands create culturally resonant, meticulously produced experiences that blend storytelling, design, and real-world impact. From large-scale live events to digital extensions and streaming, we bring deep 360° activation expertise to partners including Unilever, Sephora, McDonald's, L'Oréal, eBay, DoorDash, IKEA, and Nike—delivering work that shapes culture and creates moments to remember.

As experiential demand accelerates, TH is leaning into its next chapter of intentional growth. We're evolving our team, leadership, and operational foundation to support a growing slate of integrated programs and elevate how we deliver for clients. For leaders who love to build, this is an opportunity to help shape what comes next—joining a purpose-driven, creatively thriving environment with strong production and operational foundations in place and meaningful room to refine, optimize, and scale. You'll be part of a team grounded in craft and partnership, ready for leaders who want to make a lasting mark on TH's future.

CORE RESPONSIBILITIES

Client Leadership & Growth

• Lead aligned clients, projects, and proposals, leading scopes, timelines, and client engagement, in alignment with Production and Creative.
• Champion a client-first approach that builds trust, satisfaction, and long-term value.
• Identify growth opportunities and report on account health, risks, and expansion paths.

Account Management Leadership

• Lead the Account Management function and project lifecycle from award through closeout, ensuring a seamless, supported client experience.
• Build and mentor a lean, high-performing Account Management team with strong client and project leadership standards.
• Ensure consistency across timelines, budgets, delivery and clients as the team scales.

Proposal Development & Intake

• Collaborate with Strategy, Creative, and Production to develop strong, client-aligned proposals, translating client needs into scopes, budgets, and clear strategic direction.
• Identify opportunities to expand scope or services during intake.

Execution Excellence

• Partner with Production to optimize delivery processes, workflows, and SOPs.
• Help refine cross-functional roles/responsibilities to reduce overlap and increase clarity.
• Champion best-in-class processes for Account Management across clients, scopes, timelines, and project flow.

Strategic & Financial Stewardship

• Partner with leadership on growth, retention, and long-term client value strategies.
• Collaborate with Sales to set new client relationships up for success.
• Support growth and margin goals that align with agency financial objectives.

CORE QUALIFICATIONS

Target Qualifications

• 8–12+ years in account management within experiential, creative, or integrated agencies, leading complex, multi-workstream programs.
• Proven ability to build and deepen senior client relationships through trust, clarity, and proactive communication.
• Strong organizational and project management skills with impeccable attention to detail across scopes, timelines, budgets, and documentation.
• Demonstrated success growing accounts — identifying opportunities, expanding scopes, and improving long-term client value.
• Hands-on, solutions-oriented leader with experience guiding and developing account managers and PM talent.
• Strong communicator able to lead strategic conversations, present proposals, and navigate sensitive client dynamics.
• Financially fluent, with experience managing budgets and protecting margins.
• Highly collaborative and effective working across Creative, Strategy, Production, and Leadership in a fast-paced, entrepreneurial environment.
• Thrive in a fast-paced, entrepreneurial environment, where building structure, navigating ambiguity, and context-switching are part of the work.

BENEFITS OF WORKING WITH TH EXPERIENTIAL

Strategic Benefits

• Have your voice heard, shape a growing business and make a direct impact.
• Quickly gain autonomy, responsibility and influence upon proven results.
• Friendly, collaborative work environment.
• Join in a leadership capacity at the precipice of growth.

Employment Benefits

• Competitive salary range depending on experience and experience level
• Annual bonus system + 401K package after 1 year of employment
• Comprehensive Medical and Dental insurance package
• Generous Paid time-off: Holidays, vacation, sick/personal/comp + remote work