Medical Office Receptionist

2 weeks ago

Wilmington, North Carolina, United States Anchor Psychology Full time $40,000 - $60,000 per year

Medical Receptionist (Full-Time)

Location: Wilmington, NC

Work Location: In person

Pay: $18.00 per hour

About Us:

Anchor Psychological & Counseling is a small, locally owned practice with offices in Hampstead and Wilmington, NC. We are professional, agile, and committed to providing comprehensive mental health treatment to children, adolescents, and adults. We value compassionate care, clinical excellence, and a positive work culture.

Work Environment Includes:

  • Modern office setting
  • Supportive and collaborative team
  • Growth opportunities within a mental health care setting

Role Description:

The Medical Receptionist is a vital part of our care team, acting as a liaison between therapists and patients. This position supports the clinical team by delivering high-quality, compassionate front office support, ensuring smooth scheduling, accurate insurance handling, and a welcoming experience for our clients.

Key Responsibilities:

  • Greet patients professionally both in person and on the phone
  • Promptly answer or redirect phone calls and inquiries
  • Schedule appointments to optimize provider availability and client satisfaction
  • Notify providers of patient arrivals in a timely manner
  • Help ease patient anxieties through friendly, clear communication
  • Retrieve and update patient records to ensure treatment information is available
  • Verify insurance benefits and communicate coverage details to clients
  • Collect patient co-pays, verify financial records, and assist with third-party claims
  • Accurately enter new client data, demographics, and insurance details
  • Maintain patient confidentiality and handle sensitive information with care
  • Communicate scheduling changes or conflicts with therapists as needed

Skills and Competencies:

  • Excellent verbal communication skills (in person and by phone)
  • Strong organizational and time-management abilities
  • Detail-oriented and accurate in data entry and scheduling
  • Proficient in using EHR systems, spreadsheets, and word processing tools
  • Comfortable navigating insurance portals and verifying benefits
  • Professional demeanor, especially when working with clients under stress
  • Able to multitask in a fast-paced environment

Qualifications:

  • Required:
  • High school diploma
  • Minimum of 2 years' experience in a medical office setting
  • Ability to commute to Wilmington, NC
  • Willingness to relocate before starting work (if applicable)
  • Preferred:
  • Associate degree or higher
  • Experience in behavioral health or mental health settings

Benefits:

  • 401(k) and 401(k) matching
  • Health, dental, and vision insurance
  • Health savings account (HSA)
  • Dependent health insurance coverage
  • Life insurance
  • Paid orientation and on-the-job training
  • Paid sick time and paid time off (PTO)
  • Retirement plan

Schedule:

  • Monday to Friday
  • No weekends

If you're friendly, dependable, and organized—and enjoy working in a professional mental health setting—we'd love to hear from you

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid orientation
  • Paid sick time
  • Paid time off
  • Paid training
  • Vision insurance

Experience:

  • Medical office: 2 years (Preferred)

Ability to Commute:

  • Wilmington, NC Required)

Work Location: In person

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