Business Development Manager

3 days ago

Charlotte, North Carolina, United States Optomi Full time

Business Development Manager (*MSP Background*)

Job Type:
Full-Time |
Location:
Charlotte, NC

Optomi, in partnership with one of our top technology clients, is seeking a Business Development Manager (BDM) to oversee a portfolio of managed service clients across the U.S. and U.K. This is an individual contributor role responsible for managing both existing and new accounts — ensuring clients receive high-value support, guidance, and strategic partnership around their network, security, and infrastructure needs.

What the Right Candidate will Enjoy:

  • Opportunity to manage and grow a diverse client portfolio across multiple regions
  • Be part of a team that values technical depth, customer trust, and proactive problem solving
  • Enjoy autonomy, minimal cold calling, and a client engagement model built on relationships and impact

Experience of the Right Candidate:

  • 4+ years of experience in a Managed Services Provider (MSP) or technology services environment.
  • Strong technical understanding of networking (routers, firewalls, switches) and cybersecurity concepts.
  • Working knowledge of OEM technologies such as Fortinet, F5, Palo Alto, and enterprise systems (Windows & Linux servers).
  • Excellent client relationship management and communication skills — confident, articulate, and customer-focused.
  • Background in technical sales, solution delivery, or account management with a consultative approach.
  • Ability to work independently as a self-starter in a fast-paced, remote environment.

Responsibilities of the Right Candidate:

  • Manage an active portfolio of enterprise clients, ensuring high satisfaction and service delivery alignment.
  • Engage directly with customers across the U.S. and U.K. to understand business needs, technical environments, and growth opportunities.
  • Serve as a technical advisor, capable of discussing and recommending services related to firewalls, routers, switches, servers, and security platforms.
  • Partner with engineering teams to develop white papers, case studies, and client-facing presentations that highlight service value and technical capability.
  • Collaborate with Account Managers to identify and expand opportunities within existing accounts (minimal cold calling).
  • Support client renewals and onboarding by ensuring smooth transitions, accurate configurations, and clear communication.
  • Act as a trusted advocate for clients within the organization — ensuring proactive service, fast escalation response, and solution alignment.

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