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Head of Client Services
2 days ago
Linqia is the leader in the growing influencer marketing industry. At Linqia, we partner with the world's largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.
We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win. At Linqia, you'll be working with others who are passionate about marketing in a fun, fast-paced and data-driven environment.
The Role:The Head of Client Services is a critical client partner role demonstrating leadership, strategic direction, accountability, business acumen, and vision for Linqia's portfolio of enterprise brand clients. The Director effectively leverages experience, knowledge, and skills to drive innovative thinking while balancing client, company, and team needs.
This position will lead a team of talented junior and mid level individual contributors who are responsible for the campaign execution for the select Fortune 1000 accounts. The primary objective for this role is to deliver excellent client experiences through creating a culture of collaboration and learning. The role is to act as the steward for Linqia and the client, establishing transparency and clear communication from ideation to launch.
What You'll Do:- Lead a team of 12 Strategic Account Managers and Program Managers (2 direct reports)
- Responsible for hiring, employee evaluation, growth/development, and minor HR functions (PTO, Compensation, Title Changes)
- Coach the team as they execute their workloads to deliver best-in-class results, delivering on business KPIs and development within signed IOs.
- Owner of the Client Experience and responsible for exceeding client expectations and creating long-term partnerships
- Lead strategic channel planning activities associated with assigned campaigns in partnership with creative, brand success, sales, and media investment.
- Build strong relationships with senior stakeholders by demonstrating client industry and influencer knowledge.
- Work with internal partners to gauge campaign performance and KPIs to determine the extent to which the original objectives and strategies were met.
- Proactively keep abreast of industry trends and share knowledge with the team.
- Work closely with internal partners to optimize any revenue opportunities with particular clients.
- 12+ years of client management and media (or influencer) experience within agencies
- 5+ years of team management experience
- Driven by delighting customers, customer satisfaction drives your work
- Passion for the social media space. Enjoy learning new social media platforms or understanding how people use these platforms to communicate, as well as how advertising and influencers use social media platforms
- Entrepreneurial, self-motivator who isn't afraid to roll up your sleeves and solve problems, as well as determine your deadlines, benchmarks, and goals
- Proven track record of client and team success
- Experience and comfort with high-level client communications
- Bachelor's degree, MBA is preferred
- Must currently reside in the San Francisco Bay Area and be available to commute to the San Francisco office 3 times per week.
This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.
