Bilingual Customer Support Agent

1 week ago

North Richland Hills, Texas, United States Directors Choice Full time

If You Are An Amazing Customer Support Agent, We Want You

We are immediately hiring for Full Time Bilingual Customer Support Agents to join our team of incredible people

Directors' Choice is the premier provider of answering services to the North American funeral industry.

We are looking for positive and professional team members to join our growing team. In this role, you will be our customers' first point of contact, responsible for delivering a Best in Class customer support experience, and your passion for providing exceptional customer service will contribute to our high level of customer satisfaction.

Our ideal candidate will need to possess a positive attitude, be customer service oriented, have strong communication skills, and enjoy talking to people daily. Our jobs require people that are very detail oriented. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion.

This is an in Office position

Compensation: $19.00 an hour

Shifts Available:

  • Full Time
  • Various Shifts available
  • Must be able to work a Saturday or Sunday each week

The Essential Duties of our Representatives are:

  • Obtain customer information by answering telephone calls, interviewing callers and verifying information.
  • Document all necessary and needed information.
  • Follow all required processes and procedures.
  • Attend and successfully complete required Call Center training.

The Skills and Qualifications we look for are:

  • Demonstrated verbal and written communication skills (English/Spanish), specifically: spelling, grammar and diction.
  • Use professional phone voice communicating customer care and concern.
  • Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
  • Demonstrated accurate and fast typing skills.
  • Use PC/computer skills in the Microsoft Windows environment.
  • Ability to work a flexible schedule including nights, weekends and holidays.
  • Minimum of a High School Diploma or GED and be 18 years of age.
    Must be fluent in Spanish and English

Our Benefits for Full Time Employees Include:

  • Employee Stock Ownership
  • Full Medical, Dental, Vision benefits
  • Paid Vacations (up to 4 weeks per year over time)
  • Traditional 401K and Roth 401K options with company matching
  • Free Life Insurance policy
  • Legal Assistance, and more

Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity, we look forward to hearing from you

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