Director of First Impressions

Overview

The Director of First Impressions (DOFI) is the face and voice of the Market Center. This role is more than a traditional receptionist; you are the first person agents, clients, and guests interact with, and you help keep the office running smoothly behind the scenes.

You'll greet everyone with a genuine smile, manage the front desk and phones, support our leadership team, and help our agents feel taken care of and informed, new agent onboarding, office communications, and event/meeting prep.

The ideal candidate will possess strong organizational skills and excellent communication abilities. Bilingual skills are a plus. This position offers an engaging environment where professionalism and efficiency are highly valued.

Key Responsibilities

Front Desk & Guest Experience

• Warmly greet and welcome agents, clients, vendors, and visitors as they enter the office.
• Answer, screen, and route incoming calls and emails in a professional, timely manner.
• Maintain a tidy, inviting lobby, front desk, and common areas.
• Manage sign-in procedures for guests, vendors, and event attendees.

Office Operations & Admin Support

• Open and close the office following established procedures.
• Receive, sort, and distribute mail, packages, and courier deliveries.
• Monitor and reorder office supplies.
• Support room scheduling, set-up, and reset for classes, team meetings, and events (e.g., signs, chairs, basic A/V set-up).
• Assist the Market Center Administrator (MCA) and leadership team with light data entry, document scanning, and basic reporting as requested.

Agent Services & Communication

• Serve as a friendly, helpful first stop for agents with questions about the office, resources, or who to contact.
• Help maintain accurate agent rosters, email lists, and internal directories.
• Support new agent onboarding by preparing welcome packets, basic system logins, and office tours.
• Assist with creative marketing material design. distributing company announcements, emails, flyers, and social/office updates as directed by leadership.

Culture & Events

• Be a culture carrier, help create a positive, professional, and fun environment aligned with KW's values.
• Support event logistics for trainings, events hosted in the office, and company celebrations.

Ideal Candidate Profile

You'll be successful in this role if you:

• Genuinely enjoy helping people and being in a customer-facing role.
• Are naturally warm, welcoming, and professional, in person, on the phone, and in writing.
• Can prioritize and stay calm when multiple people need something at once.
• Are organized and detail-oriented with a strong sense of follow-through.
• Are comfortable learning new technology (Google Workspace/Office 365, Canva, willing to learn KW Command).
• Thrive in a fast-paced, team-oriented office and are willing to "pitch in" wherever needed.

Qualifications

• 2+ years in a receptionist, administrative assistant, hospitality, customer service, or front desk role preferred (real estate experience a plus but not required).
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to multitask effectively
• Proficiency with email, calendars, and basic computer applications.
• Reliable, punctual, and able to work on-site during standard business hours (Monday–Friday, 8:30 a.m.–5:00 p.m.).
• Professional appearance and demeanor consistent with a high-traffic, client-facing office.
• Bilingual abilities are highly desirable to serve diverse client populations

This role is essential to ensuring smooth daily operations while creating a positive first impression for all visitors. We value professionalism, efficiency, and a friendly attitude in our team members.

Pay: $ $18.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Do you understand this is an IN PERSON role with hours of Monday - Friday 8:30am - 5pm?
• What is your favorite color? Failure to answer this question will result in not being reviewed.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person