Territory Manager, West New Jersey and Pennsylvania

Job Title: Territory Manager, West New Jersey and Pennsylvania
Department: Operations
Reports to: Senior Vice President – Mid Atlantic
FLSA Status: Exempt

Company Overview
ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training.

Position Summary
We are seeking a highly motivated and hands-on Territory Manager to oversee offices within the region. This role is pivotal in driving performance results through leadership, coaching, and partnership with Office Managers and clinical providers. The Territory Manager will be a core member of the Regional Leadership Team, accountable for office performance and culture, while fostering collaboration and alignment across the organization.
Duties & Responsibilities

• Lead, coach, and develop Office Managers (or Assistant Office Managers where applicable).
• Ensure achievement of key performance indicators (KPIs): Net Production, Net Collection, and New Patients (volume and days to onboard).
• Conduct regular office visits (daily travel, one office per day expected) to evaluate culture, patient experience, and operational execution.
• Partner with Directors and Lead GPs to strengthen provider relations and support office success.
• Facilitate monthly P&L discussions as directed and ensure accurate performance oversight.
• Hold OMs accountable for documentation of coaching, team performance, and operational compliance.
• Collaborate as part of the leadership team while maintaining individual performance accountability.
• Performs miscellaneous job-related duties as assigned. 

Qualifications & Other Requirements

• Minimum of 2–4 years of leadership experience overseeing multiple offices/locations.
• Proven success in coaching and developing managers in a performance-driven environment.
• Strong leadership style: coach, mentor, and operational driver with the ability to inspire positivity and enthusiasm.
• Dental/healthcare industry experience preferred; retail or service-based multi-unit leadership also considered.
• Excellent communication, problem-solving, and relationship-building skills.
• Valid driver's license and ability to travel daily within assigned offices (no overnight travel required).
• High School diploma or GED required. 

Benefits Summary

At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions hours per week):

• Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks.
• Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options.
• Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits.
• Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses.
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans.
• Additional Perks:
  • Employee Assistance Program (EAP)
  • Identity Theft & Fraud Protection
  • Legal Support Services
  • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.)
  • Wellness Programs
  • Financial Wellness and Planning Tools

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.

ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

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