Program Manager

Who we are

Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner's mentality. We help businesses develop their "Human Capital" to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure's HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

This is a hybrid position and can be based near any of Asure's hub office locations.

How you will contribute

This is a detail-oriented and execution-driven role focused on overseeing the delivery and ongoing management of our AsurePay Card Program. This role will ensure successful client implementations, operational excellence, and compliance across all aspects of the program. The Program Manager will work closely with clients, partners, vendors, and internal teams to ensure that the program scales rapidly, runs smoothly, issues are resolved quickly, and service quality is consistently high.

Program Execution & Delivery

• Manage the end-to-end execution of the pay card program, from client onboarding to steady-state operations.
• Coordinate with internal teams (implementation, operations, compliance, IT) and external partners to ensure timely and accurate delivery.
• Serve as the operational point of contact for clients, providing updates, answering questions, and resolving escalations.

Implementation & Support

• Lead the partner, employer and employee activation process, including timelines, deliverables, training, and documentation.
• Ensure program features are set up accurately and integrated with client systems as required.
• Provide ongoing operational support, ensuring client needs are met and service levels are achieved.
• Vendor & Partner Coordination
• Work with issuing banks, processors, and technology partners to manage day-to-day program execution.
• Track vendor performance against SLAs, escalating issues and driving resolution when needed.
• Maintain clear communication with partners to ensure smooth operations and compliance.

Compliance & Risk Management

• Ensure the pay card program meets all applicable wage payment laws, banking regulations, and data privacy/security standards.
• Collaborate with Legal and Compliance teams to update processes as regulations evolve.
• Monitor for risks and implement corrective actions when needed.

Operational Monitoring & Reporting

• Track and report on key program metrics such as adoption, issue resolution time, and client satisfaction.
• Maintain detailed documentation of processes, procedures, and program updates.
• Identify recurring issues and work with stakeholders to implement process improvements.

Qualifications

• Bachelor's degree in Business, Finance, or related field (or equivalent work experience).
• 3+ years of experience in program or project execution; background in payroll, payments, or financial services preferred. B2B2C experience is also preferred.
• Proven track record in managing client-facing program delivery with a focus on execution.
• Strong organizational skills with the ability to manage multiple projects simultaneously, including fluency with GAI and AI tools to improve project tracking, management and projections.
• Excellent communication and problem-solving skills; able to work effectively with both clients and vendors.
• Familiarity with pay card programs, payroll processes, or financial product implementation is a strong plus.
• PMP, Lean Six Sigma, or similar certification preferred but not required.

Compensation

The base salary range for this role is $120,000-$150,000 depending upon level of experience.

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO

Our Mission

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.

• Helping our employees grow personally and professionally.
• Helping customers grow by getting the most from their human capital.
• Growing relationships in our communities that inspire goodness.
• Do all of these things in a way that grows shareholder value.

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

Reflect who we are and what we stand for as a company.

• Embrace Change
• Lead with Integrity
• Own the Outcome
• Deliver Awesome
• Be a Good Human

We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time.

NO AGENCIES PLEASE

Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure's mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.