Assistant General Manager

Club Location:

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Assistant General Manager

Location: Hunt Valley, Phoenix, Maryland

This AGM will effectively lead the golf operations, outside service, and food & beverage teams to provide and promote an exceptional golf experience. The ideal candidate should have previous experience in a food & beverage or golf operations role, supervising others, a customer service attitude, as well as strong attention to detail in planning and organizational skills.

Responsibilities:

• Lead, motivate, and manage a team of club staff, including golf course personnel, food and beverage service staff, and administrative staff.
• Responsible for the selection, development, leadership, and retention of talented staff.
• Ensure compliance with national programs such as Players Club, Core Beverage Program, Menu Program, Approved Product List, and Beverage Bartender Program.
• Ensure financial targets are being met and appropriate accounting procedures are being followed consistently.
• Ensure proper controls are in place and being followed to accurately track revenues, payroll, inventories, and expenses.
• Ensure staff is providing excellent guest service. Review guest and member surveys and feedback and determine an appropriate plan of action if appropriate.
• Assist with Marketing initiatives by acting as Social Media Coordinator and creating promotional materials as directed by the Regional Vice President and/or Corporate Marketing.
• Work with the Regional Vice President to create and execute short-term and long-term operational and financial plans to improve quality and financial results.
• Administration and oversight of club programs such as golf cart rental program and handicap program.
• Retail and merchandising responsibilities to include displaying inventory in a clean and attractive manner, completing inventories, and cost of goods reports, and ensuring proper controls are being followed.
• Golf systems administration to include reservation system maintenance and accuracy and green fee accuracy on the website and other sources.
• Maintains constant communication between departments and keeps other departments informed about special programs and events.
• Oversee the day-to-day operations of the golf club, including golf course maintenance, pro shop, dining facilities, and events.

Qualifications:

• Previous experience in a golf operations or Food & Beverage role
• Strong verbal and written communication skills
• Strong attention to detail, planning and organizational skills
• Experience supervising others and leading a team
• Excellent customer skills

Team Member Lifestyle Perks

• Medical, mental health, dental, and vision insurance
• Life Insurance
• Accident & Critical Illness Insurance
• Pet Insurance
• Paid time off
• 401(k) plan and match
• Holiday pay
• Food & Beverage discounts throughout the portfolio
• Golf & Tennis benefits
• Employee assistance program
• Career Growth
• Flexible Schedules
• Development Opportunities

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.