General Manager

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Managing the day-to-day hospitality operations at Mortgage Matchup Arena, the General Manager is responsible for overseeing all aspects of premium, catering and concessions operations with an emphasis on financial success, exceptional client relations, delivering memorable guest experiences, and igniting team member engagement. The General Manager ensures full compliance with state and federal labor laws, sanitation and food-related ordinances and alcohol service regulations.

This role will pay a salary of $160,000 to $175,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2025.

About the Venue

Mortgage Matchup Arena in Phoenix, Arizona is the home to the NBA's Phoenix Suns and the WNBA's Phoenix Mercury, and hosts over two million guests a year.

Responsibilities

• Ensure legal, efficient, professional and profitable operation of the assigned OVG venue.
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Author and present strategic operational plans to clients as needed.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Leads innovation of new service styles, technology platforms, and sustainability initiatives.
• Final decision-maker on equipment purchases, capital expenditures and leases.
• Establishes and maintains collaborative relationships with clients, show managers, suppliers, vendors and the public that projects the venue in a positive light.
• Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
• Author, review and amend policies & procedures, as required.
• Author and amend contracts; authorize terms.
• Oversee scheduling and labor allocation.
• Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of sale to guest ratio.
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
• Directs and assists managers in preparing and attaining future goals.
• Provides each manager with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops and retains an effective management team.
• Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.
• Evaluates each manager's performance and makes recommendations for their improvement.

Qualifications

• MA or MS; BA or BS with business-related major.
• Minimum 5 years General Manager or above management experience in a high volume sports and entertainment venue.
• Nationally recognized, advanced food service sanitation training course certification.
• Ability to communicate with clients, employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems, and data and analytics platforms.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.
• Experience working in a Union environment required.
• Accounting minor or credits preferred.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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