Patient Outreach

1 day ago

Maple Valley, Washington, United States Randstad USA Full time

Patient Outreach & Data Management Specialist (Contract)

Organization:
Leading National Healthcare Payor

Location:
100% Remote or Onsite (Candidate Preference)

Schedule:
Full-Time, Monday – Friday, 8:00 AM – 5:00 PM

Contract Status:
Short-term contract with opportunity to apply for permanent internal positions.
Compensation:
Starting at
$25.00/hour
, Depending on Experience (DOE)

Start Date:
ASAP

We are seeking a highly organized, detail-oriented professional for an immediate contract opening. This hybrid role manages high-volume outbound patient outreach and complex, data-intensive administrative tasks related to Provider Termination Re-paneling.

A. Patient Outreach (New Member Welcome):

  • Conduct outbound calls to Medicare members for Annual Wellness Visit (AWV) scheduling.
  • Must be proficient in high-volume phone work and accurately
    quote member benefits
    .
  • Document activities in
    Epic
    and supporting Excel spreadsheets.

B. Data & Administrative Support (Provider Re-paneling):

  • Manage patient data across multiple internal systems (SharePoint, sftp).
  • Execute data manipulation tasks: mail merges, file exports, and precise data adding/removing in spreadsheets.
  • Handle detailed, multi-step processes for letter generation, ensuring regulatory compliance and
    absolute accuracy
    of information.

Required Skills & Qualifications

  • Experience:
    Proven experience in phone-based customer service, high-volume administrative support, or member services is vital.
  • System Knowledge:
    Familiarity with Member Services functions and benefit quoting. Working knowledge of
    Epic
    is preferred.
  • Core Skills:
    Exceptional
    Organizational Mastery
    , strong
    Attention to Detail
    , and demonstrated
    Dependability
    .
  • Requires stable power and internet (for remote option) and strict adherence to the Mon–Fri schedule.

Note:
This position involves working with highly sensitive patient data and requires confidentiality.

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