Patient Outreach

1 week ago

Maple Valley WA, United States Randstad USA Full time

Patient Outreach & Data Management Specialist (Contract)
Leading National Healthcare Payor
Location: 100% Remote or Onsite (Candidate Preference)
Schedule: Full-Time, Monday Friday, 8:00 AM 5:00 PM
Contract Status: Short-term contract with opportunity to apply for permanent internal positions. Start Date: ASAP

We are seeking a highly organized, detail-oriented professional for an immediate contract opening. This hybrid role manages high-volume outbound patient outreach and complex, data-intensive administrative tasks related to Provider Termination Re-paneling.

Patient Outreach (New Member Welcome):
Must be proficient in high-volume phone work and accurately quote member benefits .
Document activities in Epic and supporting Excel spreadsheets.
Data & Administrative Support (Provider Re-paneling):
Manage patient data across multiple internal systems (SharePoint, sftp).
Execute data manipulation tasks: mail merges, file exports, and precise data adding/removing in spreadsheets.
Handle detailed, multi-step processes for letter generation, ensuring regulatory compliance and absolute accuracy of information.

Experience: Proven experience in phone-based customer service, high-volume administrative support, or member services is vital.
Working knowledge of Epic is preferred.
Requires stable power and internet (for remote option) and strict adherence to the MonFri schedule.

Note: This position involves working with highly sensitive patient data and requires confidentiality.

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