Claims - Sr Outside Property Adjuster - Boston, MA

Our Property Claims department is seeking Senior Outside Property Adjusters in the Boston territory. This is a remote Full-time/Exempt role with field investigations.POSITION OVERVIEW:Senior outside property adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. Outside property adjusters may use a company claims office location as their base of operations, or they may work out of their homes. IN THIS ROLE, YOU WILL:Handle complex personal and commercial property claims requiring outside field investigations and/or inspections.Use discretion and independent judgment in claim handling.Possess demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels.Identify possibly suspicious claims.Claims handled will be of greater complexity, severity, and exposures, including litigation, and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverage.Authority levels are higher in recognition of the higher proficiency associated with this level.May be used as a technical resource by adjusters; may represent the company at mediation, arbitration and trials.May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service.May provide training and mentoring to adjusters.Assignments are broad in nature, usually requiring originality and ingenuity.WHAT YOU NEED TO APPLY:5+ years of adjusting experience.Xactimate certification.Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits. Must have valid driver's license.Required to have and maintain sufficient home-based internet connection.Dedicated to meeting the expectations and requirements of internal and external customers.Makes decisions in an informed, confident and timely manner.Maintains constructive working relationships despite differing perspectives.Strong organizational and time management skills.Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.Understanding of applicable statutes, regulations and case law.Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.Easily adapts to new or different changing situations, requirements or priorities.Cultivates an environment of teamwork and collaboration.Operates with latitude for un-reviewed action or decision.Proficient using MS Office (Excel, Word, etc).Proficient using Claims systems (i.e. CSS, PMS, etc).Ability to use a personal computer and other standard office equipment.Ability to travel as necessary.Ability to sit and/or stand for extended periods.Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day.Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work.Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable.Ability to use a ladder safely to get onto and off of roofs, and maintain balance while inspecting roofs.Ability to perform field work in adverse weather.This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. At The Hanover we are committed to offering an environment that allows you to grow your career. Internal mobility is something we strive for. If you interested in a new opportunity at The Hanover, we invite you to visit The People Place for our best practices on applying to an open position and exploring ways to drive your career. If there are any questions surrounding this opportunity, please reach out to the appropriate recruiter: Stan Austin EEO statement:"The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law." As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:  and include the link of the job posting in which you are interested.