IT Support Specialist

17 hours ago

Remote, Oregon, United States One80 Full time $18 - $25
The IT Support Specialist is responsible for investigating, resolving, and escalating issues within our system applications. The specialist may perform data corrections when applicable or escalate code defects to leadership. The Support specialist is also responsible for identifying trends and patterns within support tickets to escalate larger underlying issues to leadership. The role also requires the Systems Support Specialist to continue to develop and utilize his/her technical skills to support the enterprise systems. 

Your Impact:

  • Work within a production support ticketing system to help resolve issues and support data requests.

  • Query and manipulate data using TSQL.

  • Apply business and technical logic when troubleshooting issues.

  • Learn how to use the enterprise systems and understand the business workflows.

  • Identify and report on trends when working support issues.

  • Read and understand C# and TSQL code.

  • Suggest changes or improvements within the systems area to Enterprise Systems Leadership

  • Effectively communicate technical concepts.

  • Ability to understand technical documentation.

  • Ability to prioritize work based on direction from leadership.

Successful Candidates Will Have:

  • Associates degree or higher in computer science, business or related field; 1+ years of relational database management systems experience.

  • Strong interpersonal skill with a proven ability to interface with both technical and business team members at all levels within an organization.

  • Strong organizational and problem-solving skills.     

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.  For more information, please visit

If you have any questions about this posting, please contact  
 

Pay Range:

Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page:

Personal information submitted by California applicants in response to a job posting is subject to One80's  California Job Applicant Privacy Notice .

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