Analyst, Quality

1 week ago

High Point, North Carolina, United States GXO Logistics, Inc. Full time

Logistics at full potential.
At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

At GXO Logistics, our employees take pride in their work and show dedication to their job. As a Quality Analyst, you will support the company quality program in accordance with applicable management standards, coupled with customer and organizational requirements. Join our team, and we'll give you the opportunity to build a rewarding career. A key aspect of the position is managing and optimizing SharePoint as a centralized platform for storing, tracking, and communicating logistics quality information.

Pay, Benefits And More.
This role is based in High Point NC. There is a Hybrid Schedule available out of this location.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Monitor and report on key logistics quality metrics
  • Support site-level activities in observing root cause analysis and corrective action tracking activities for logistics-related issues such as shipping errors, carrier nonconformance, and warehouse process deviations
  • Manage a SharePoint site used for quality documentation, forms, standard operating procedures, and training records
  • Develop and maintain dashboards or trackers for audit findings, incident reports, and continuous improvement projects
  • Support internal and customer audits of warehouse and transportation processes
  • Ensure compliance with company policies, customer requirements, and standards as applicable
  • Collaborate with logistics, warehouse, and safety teams to identify process gaps and implement solutions
  • Create and maintain SharePoint-based workflows, libraries, permissions, and version control to streamline quality reporting and approvals
  • Train site personnel on documentation procedures and SharePoint use for quality functions
  • Lead analysis of quality performance metrics, including nonconformances, audit results, and customer feedback
  • Ensure compliance with document control standards, including ISO-based, aerospace, ITAR/EAR, medical, and GFSI-benchmarked protocols, where applicable.
  • Collaborate with supply chain teams to support continuous improvement initiatives.
  • Mentor junior quality team members and provide training on QMS processes and tools.
  • Set up quality systems for new sites; facilitate coordination between site, IT and HRIS
  • Interpret requirements of international standards; review and analyze processes and other requirements (regulatory, customer) to ensure compliance with international standards
  • Support site-specific programs to ensure policies, procedures and work instructions are properly adhered to and compliant with active management system standards
  • Review submitted site-specific quality documentation to ensure subject content is both current and compliant with active Quality Management System (QMS) standards
  • Develop enterprise-wide communications on critical changes or updates on the QMS

What you need to succeed at GXO:
At a minimum, you'll need:

  • Associate or Bachelor's degree in Logistics, Supply Chain, Engineering, Quality, Aerospace, or a related field or equivalent work or military experience
  • Strong knowledge of globally-recognized quality management systems
  • Proficiency in Microsoft SharePoint (site setup, metadata, workflows, document libraries)
  • Experience in quality data analysis and reporting

It'd be great if you also have:

  • ASQ certification (e.g., CQIA or CQA) or Six Sigma training
  • Experience with quality and/or logistics-related compliance programs
  • Proficiency in Microsoft Office and Power Automate, Power BI, or Excel for dashboards and automation
  • Experience using Quality Management Systems and integrating data into SharePoint
  • 2 years of experience with quality control
  • Availability to travel 25-30% of the time
  • Auditing experience
  • Solid documentation and editing skills
  • Solid problem-solving and organizational skills; capacity to quickly master new concepts, ideas and practices

We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

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