Assistant Restaurant General Manager

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Location Description:

Are you a born performer? Are you an "Expert" in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you

Overview:

The Assistant General Manager (AGM) is a hands-on floor leader who partners with the GM to run daily operations, elevate service, and drive revenue across dining room, bar, patio, and private events. You'll set the tone for service, coach the team in the moment, and ensure every shift delivers Subito's standards and The Lytle Park Hotel's Service Pledge.

• Lead the floor: Open/close, manage service flow, seat optimization, pacing, VIP oversight, table touches, recovery.
• Champion service standards: Train, model, and audit Forbes & brand standards; conduct pre-shift line-ups; own guest feedback loops.
• Develop the team: Recruit, onboard, schedule, coach, and performance-manage servers, bartenders, hosts, and support roles in partnership with HR.
• Drive the business: Monitor covers, mix, and average check; execute promotions, seasonal features, and revenue-generating ideas.
• Bar & beverage leadership: Support menu curation, inventory, TIPS compliance, and cost controls; partner with culinary on pairings and features.
• Quality & presentation: Enforce steps of service, cleanliness, uniform/grooming, ambiance, and table/station readiness.
• Events & groups: Coordinate with Sales/Catering and Banquets on BEOs, room blocks, group arrivals, and special setups.
• Systems & admin: Manage POS, comp/void controls, cash handling, deposits, schedule and payroll approvals, and daily shift reports.
• Safety & compliance: Ensure ServSafe, TIPS, ADA, sanitation, and food safety adherence; lead incident response and documentation.
• Cross-property partnership: Collaborate with hotel departments (Front Office, Engineering, Housekeeping, Security, Vista Rooftop) for seamless guest experiences.
• Culture carrier: Recognize wins, model professionalism, and reinforce communication through Beekeeper and team meetings.

Qualifications:

• 3+ years progressive restaurant leadership experience in upscale/casual-fine or luxury hotel dining; prior AGM/FOH manager preferred.
• Proven track record leading busy services, coaching teams, and elevating guest satisfaction and revenue metrics.
• Strong knowledge of beverage service, responsible alcohol practices, and floor operations.
• Comfortable with scheduling, labor management, inventory, and basic P&L drivers.
• Calm under pressure, solutions-oriented, excellent communication.
• Certifications: ServSafe Manager and TIPS (or ability to obtain promptly).
• Tech: POS (e.g., Toast/Micros), MS Office/Google Suite; familiarity with workforce scheduling tools.

• Full-time with open availability (days/nights/weekends/holidays as business demands).
• Compensation: Competitive salary + bonus eligibility.
• Benefits: Medical, dental, vision, 401(k) with company match, PTO, hotel/restaurant discounts, paid training, growth opportunities within Pyramid Global.