Communications Operator

St. Joseph Health – Bryan/College Station, Navasota, Caldwell, Madisonville, TX. Since 1936, St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley. We have a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center, and the first accredited Chest Pain Center in the Brazos Valley. St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring primary care, Express Clinics, and imaging and diagnostic services.

Provides call‐processing services in the Health System‐wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and performs routine maintenance. Assists with clerical tasks as assigned.

Essential Functions

• Assist customers in obtaining information, and services.
• Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.
• Demonstrates skills and ability to operate department equipment, and Performs operational tasks including Pager exchanges.
• Demonstrates skills and ability to process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.
• Demonstrates skills and ability to activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.
• Demonstrates skills and ability to operate emergency communications equipment including telephone and paging notification systems.
• Demonstrates skills and ability to document technical and operational problems.
• Provide accurate documentation of work performed; provide timely and accurate information and reports to co‐workers and management levels, summarizing problems and solutions.
• Accurately and effectively plan, organize, and control assigned tasks and responsibilities, leading to high productivity, quality, and responsiveness. Demonstrates effective organizational skills to ensure that the workload is processed in a timely manner.
• Assist the Senior Telecommunications Representative, and/or Manager in maintaining and updating department databases, including the Health System Directory, for call processing and paging, as well as locator information for physicians, employees, patients, and on‐call personnel.
• Maintain an orderly work area, ensuring that equipment, supplies, parts, etc. are stored in cabinets, closets, or other designated areas.
• Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking.
• Flexibility to cover shifts when needed.

Disclosure Summary
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Education and Experience Required

• High School Diploma / GED
• Preferred:  Operator / Telecommunications experience

Knowledge, Skills, Abilities, and Training

• Knowledge and understanding of telecommunications equipment and services including; Google workspace, integrated telemessaging equipment, etc.
• Must have the ability to resolve problems and have excellent communication skills, telephone customer service, and interpersonal skills.
• Must be able to multi‐task and maintain a positive attitude.
• Will sometimes be asked to serve on a project team that contributes to the improvement of morale and department performance.
• Provides recommendations for improvements, as well as contributions towards making the improvements.