Front Office Agent

2 weeks ago

Key West, Florida, United States The Perry Hotel & Marina Full time
Description

About The Perry Hotel

The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era.

Responsibilities/Duties:

  • Possesses knowledge of all hotel and marina services as well as hours of operation.
  • Greets guests courteously, ability to check guests in and out of the PMS.
  • Possesses knowledge of reservation and billing systems.
  • Maintains and controls room inventory and availability, coordinates with Housekeeping.
  • Possesses knowledge of the hotel's credit policies.
  • Possesses knowledge of hotel products, rates, and special promotions.
  • Monitors the arrival emails and responds to guest requests.
  • Monitors and responds to Helix notifications
  • Checks in Resort Pass guests
  • Possesses knowledge of, and uses, emergency procedures.
  • Conducts inventory of and restocks supplies.
  • Completes checkout procedures for guests.
  • Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
  • Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
  • Runs a detailed shift audit by employee, and balances daily work to computers.
  • Maintains neatness of front desk work area.
  • Performs all other related duties as assigned.

Required Training/

Education/Experience:

High School Diploma or equivalent. Prior Front Desk experience preferred, but not required.

Minimum Qualifications:

  • Good communication and interpersonal skills.
  • Must have command of the English language
  • Effective time management and task prioritization skills
  • Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.
  • Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.
  • Basic mathematical skills.
  • Able to stand, sit and continuously move for extended periods of time.
  • Must be alert to the needs of guests and team members.
  • Able to lift 50 pounds.
  • Good hearing and vision with or without corrective lenses.

The Perry Hotel offers it employees:

Competitive Wages

Employee Housing

Paid Vacation Time

7 Paid Holidays

Employer-Sponsored Health Plans

Dental Insurance

Vision Insurance

Disability Insurance

Supplemental Insurance

Life Insurance

401K with Company Match

And Much More

Come Join Our Team...

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • Agent - Front Office

    2 hours ago

    Key Largo, Florida, United States Ocean Reef Club Full time

    Position:Front Desk AgentDepartment: Front OfficeReports to: Front Desk SupervisorFLSA: Non-ExemptESSENTIAL DUTIES AND RESPONSIBILITIES: In addition to the following duties and responsibilities, other duties may be assigned:Greet members and guests by their name, with a smile and a warm welcome when they enter the lobby.Prepare and complete in detail, daily...

  • Front Desk Agent

    14 minutes ago

    Key West, Florida, United States Margaritaville beach house Full time

    COME WORK IN PARADISEWe are seeking a Full-time Front Desk Agent at Margaritaville Beach House.This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures.Job Responsibilities:Greet guests in a friendly manner and follow check in/out proceduresTake payments and post...

  • Front Desk Agent/Concierge

    3 hours ago

    Key West, Florida, United States Old Town Manor Full time

    We are looking for a friendly, dependable Full-Time Front Desk Agent to join our team at a charming bed and breakfast in Key West. This role is ideal for someone who enjoys hospitality, meeting new people, and creating memorable guest experiences in a relaxed, island-style setting.Responsibilities:Greet guests and provide a warm, professional check-in and...

  • Front Desk Supervisor

    13 hours ago

    Key West, Florida, United States Remington Hospitality Full time

    What you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.Have complete understanding of Front Office staff's roles and duties and be able to perform duties...

  • Assistant Front Office Manager

    11 hours ago

    Key West, Florida, United States EOS Full time

    **SIGN-ON BONUS: $500 at time of hire and $500 at 90 days pending no disciplinary actions**    Join our award-winning team at Ocean's Edge, a stunning resort set on 20 acres of lush palm trees, inviting swimming pools, and luxurious guest rooms, all nestled within the relaxed charm of Stock Island. Embrace the opportunity to contribute to a premier...

  • Front Desk Agent

    2 hours ago

    Key Largo, Florida, United States Reefhouse Resort & Marina Full time

    We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is...

  • Director of Front Office

    3 days ago

    Key West, Florida, United States Highgate Hotels Full time

    Compensation TypeYearlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.With a 30-year track record as an innovator in the hospitality industry, this...

  • Full-Time Front Desk Agent

    12 hours ago

    Key West, Florida, United States EOS Full time

     Who we are:A Cuban-Inspired Paradise in Key WestWaterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West...

  • Front Desk Agent

    30 minutes ago

    Key West, Florida, United States Remington Hospitality Full time

    What you will be doingGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.Promptly, accurately and efficiently know how and where to post all charges.Have complete working knowledge of Front Office computer or manual system,...

  • Hotel Front Desk Agent

    13 hours ago

    Key Largo, Florida, United States Pelican Motel Full time

    About usPelican Cottages is a company in Key Largo, FL We are collaborative, autonomous and customer-centric.Local residency requiredOur work environment includes:Relaxed atmosphereLively atmosphereOn-the-job trainingWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel...